Metro Expresslanes Service Center: Customer Service Support

Services by Metro Expresslanes Service Center

Metro Expresslanes are managed by the department of transportation of California. The department has setup fast track toll collection centers at the expresslane. The collection points collect toll payments based on real-time traffic conditions. The aim of the service center is to reduce congestion, improve traffic flow, and assistance travelers.

  • FasTrak Service Support: FasTrak is an electronic toll payment system that allows drivers to pay tolls electronically. The FasTrak is mounted on the windshield on a vehicle to pay toll taxes without stopping at the toll points.
  • Direct Assistance: The Metro Expresslane service center empower drivers and travelers to seek direct assistance regarding varied issues. Call at (877) 812-0022 to seek direct assistance.

How to Get Fastrak from Metro Service Center

The service center has devised multiple means to provide Fastrak device to clients. Applicants can use the below means.

  • Get Online: The Fastrak service center allows to get the electronic toll payment device online. Create a web account and avail Fastrak device easily.
  • Order By Phone: Clients can order the Fastrak device over phone by calling the 24-hour automated system at 877-229-8655 .
  • Walk-In Center: Customers can get the Fatrak from the walk-in centers located at "375 Beale Street, San Francisco"

Contact Metro Expresslanes Service Center For Customer Support

Customer Service Support: Clients can call at (877) 812-0022 to speak with a service representative.
Service Hours: The dedicated service hours are Monday through Friday 10:00am to 7:00pm.
Service Center Location: For in person assistance visit the below given centers.
Torrance, CA
20101 Hamilton Av, Ste 100A
Torrance, CA 90502

El Monte
3501 Santa Anita Av
El Monte, CA 91731
Payment Service: To pay your payment by Mail at "Metro ExpressLanes
PO Box 39110
Los Angeles, CA 90039"

Updated Hours of Operation
Monday-Friday 10:00am-6:30pm
Closed for lunch daily from 1:00-2:00pm

Pay Violation Fee: The service center allows clients to pay via cash or checks. Customers can check the payment methods and avail needed assistance.

Payments By Mail
Metro ExpressLanes
PO Box 39110
Los Angeles, CA 90039

How to Update the License Plate on FasTrak Account?

Registered members can update license plates of vehicles on Fstrack account by following the below steps:

  1. Visit the service portal to Login into account.
  2. Click on "Add/Update" Vehicle
  3. Enter end date of license plate.
  4. Click on "Add New, Add Vehicle" and follow promts.
  5. Add the new license plate number and click "confirm".