Metro Express Lanes Customer Service Center: Service Support

Metro Express Lanes Customer Service Center

20101 Hamilton Av, Ste 100A, Torrance, CA 90502 USA.
(877) 812-0022
Metro Express Lanes Fastrak is an electronic toll system in California. The system allows drivers to pay tolls electronically without stopping at the collection points. The customer service center for Metro Express lanes offers help regarding toll payments, installation and recharge services.

Metro FasTrak Support:

(877) 812-0022
FasTrak is an electronic toll payment system that allows drivers to pay tolls electronically. The FasTrak is mounted on the windshield on a vehicle to pay toll taxes without stopping at the toll points.

Metro Express Lanes Ticket

(877) 812-0022
The violation tickets are issues to drivers in case of toll evasion. Drivers without mounting a proper transponder on vehicle can be charged with a toll violation.

How to Update Metro Express Lanes Account?

Metro Express Lanes account can be updated by following ways.


Visit the Login page and sign in with login credentials. Click "Add/Update Vehicle" then check date of existing license plate. Click on "Add New" and go to "Add Vehicle" follow the prompts to update the account.

By Phone:

Call the customer service executive at (877) 812-0022 for assistance. The service helpline remains available between Monday-Friday 10:00 a.m. - 6:30 p.m.

Visit a Service Center

Visit one among the below service centers to update an account.


Address: 20101 Hamilton Av, Ste 100A
Torrance, CA 90502

El Monte

Address: 3501 Santa Anita Av
El Monte, CA 91731.

Metro Express Lanes Map

Metro ExpressLanes FasTrak account enables to check the Express lanes map. Visit the Metro Express lanes portal to check the map and learn how to use it.

Metro Express Lanes Login Assistance

Metro ExpressLanes empowers a user to create an online account and access multiple services. Users with credentials can navigate through numerous online services in Metro Express Lanes official web portal.

Check the Metro Express Lanes Customer Service Benefits?

Manage Account

By login into the online account, a user can manage personal profile. The profile enables to apply for different services and online resources.

Pay a Violation

The account enables a driver to pay violation tickets online. Go into account and check the tickets. Select a payment option online and make payments.

Sign Up for a New Account:

The official web portal allows creating a new account to get the credentials. The credentials are essential to access the online services.

Activate Transponder

By going into account a user can create a new FasTrak account and activate the transponder. The transponder is important to pay toll electronically while moving on the highways.

Receive Alerts

Registered users can receive alerts and information on Metro Express Lanes upcoming plans, programs and services.

Metro Express Lanes Payment Customer Assistance

The metro express lanes have setup various payments means to pay the tolls and toll violations. The payment means are discussed below:

Pay a Toll Violation:

The service provider offers "Pay as You Go" option for payment via FasTrack. Drivers can pay electronically by mounting transponders on the vehicles.

Metro Express Lanes Pay by Phone:

All registered members and drivers can pay via phone. Call at 1-855-495-9777 between Monday through Friday, 7am-7pm.

Payments by Mail:

The service provider accepts payments via mail. Send pay checks and other payments at below address.
"Metro ExpressLanes
PO Box 39110
Los Angeles, CA 90039".

Online Payment:

For using online payment methods a user must login first and then navigate to "Pay a Violation".

How to Get Fastrak from Metro Service Center

The service center has devised multiple means to provide Fastrak device to clients. Applicants can use the below means.

Get Online:

The Fastrak service center allows to get the electronic toll payment device online. Create a web account and avail Fastrak device easily.

Order by Phone:

Clients can order the Fastrak device over phone by calling the 24-hour automated system at 877-229-8655 .

Walk-In Center:

Customers can get the Fatrak from the walk-in centers located at "375 Beale Street, San Francisco".

Contact Metro Expresslanes Service Center

Customer Service Phone Number:

Clients can call at (877) 812-0022 to speak with a service representative.

Service Hours:

The dedicated service hours are Monday through Friday 10:00 a.m. to 7:00 p.m.

Service Center Location:

For in person assistance visit the below given centers.

Torrance, CA

20101 Hamilton Av, Ste 100A
Torrance, CA 90502

El Monte

3501 Santa Anita Av
El Monte, CA 91731

Payment Service:

To pay your payment by Mail at "Metro ExpressLanes
PO Box 39110
Los Angeles, CA 90039"

Updated Hours of Operation

Monday - Friday 10:00 a.m. - 6:30 p.m.
Closed for lunch daily from 1:00 - 2:00 p.m.

Pay Violation Fee:

The service center allows clients to pay via cash or checks. Customers can check the payment methods and avail needed assistance.

Payments by Mail

Metro ExpressLanes
PO Box 39110
Los Angeles, CA 90039

How to Update the License Plate on FasTrak Account?

Registered members can update license plates of vehicles on Fastrak account by following the below steps:
  1. Visit the service portal to Login into account.
  2. Click on "Add/Update" Vehicle
  3. Enter end date of license plate.
  4. Click on "Add New, Add Vehicle" and follow prompts.
  5. Add the new license plate number and click "confirm".