MetroCard Customer Claims Service Center: Center Location For Service Support

MetroCard Customer Claims Service Center

The claims service center provides help regarding varied issues of Metrocards. The cardholders can file claims or contact the claim center if facing the below mentioned problems.

  • Balance Protection Claim
  • Lost or stolen Reduced-Fare MetroCard
  • MetroCard not returned from bus farebox
  • MetroCard Vending Machine problem
  • Overcharged MetroCard
  • Transfer problem
Metrocard Claim Center Help: In case of lost or stolen Metrocard, call at 1-877-323-7433 . Customers can also file the online claims to address issues.
Service Location for Support: File Metrocard claims at below given address.
MetroCard Customer Claims
130 Livingston Street, Brooklyn, NY 11201

Expired MetroCard Customer Claims Service Center

Individuals can transfer the remaining amount to the new MetroCard within two years from the expiration date. Within the first year, the balance can be transferred to the new card using MetroCard Vending Machine. In the second year, a claim can be sent to the following address.
MetroCard Customer Claims
Service Location: 30 Livingston Street, Brooklyn, NY 11201.
the postage-paid envelope can be requested at the station booth.
Unlimited Ride MetroCards: Please note that refunds or transfer amounts cannot be made for the Unlimited ride Metrocards.

How to File MetroCard Claims Online?

Online Metrocard service claims are available for different options. Once can submit claims as per the requirement using the below details.
Balance Protection Claim: The claim is designed for the "7-Day Express Bus Plus and 30-Day Unlimited Ride MetroCard" against the stolen or lost. For details contact center at 718 330-1234 or 511 .

Check on the Status of a MetroCard Claim Previously Submitted


To check the status of the claim online visit Check Online Status by entering CSR Number, First Name Initial, Last Name.

Lost Or Stolen Reduced-Fare MetroCard


The form can be downloaded online by clicking Lost or stolen Reduced-Fare MetroCard at new.mta.info/fares/metrocard-help

MetroCard Not Returned from Bus Farebox/AutoGate


Form need to be filled out at www.efixmetrocard.mtanyct.info/StuckInFarebox.aspx in case NYC Transit Subway AutoGate or by a NYC Transit Bus is not returned back. Please provide the following information
For AutoGate Claims
1.Subway Route
2.Subway Station
3.Date and Time of Incident
4.Type of MetroCard (Pay-Per-Ride or Unlimited Ride)
For Bus Farebox Claims
1.Bus Route
2.Bus Farebox Number
3.Date and Time of Incident
4.Type of MetroCard (Pay-Per-Ride or Unlimited Ride)
Dial 1-877-airtrain for AirTrain related issues or 1-800-234-PATH (7284) for PATH related concerns.
Concerns about EasyPay participant can be sorted at 1-877-323-7433

MetroCard Vending Machine Problem


To sort out problems related to the vending machine problem like cash is dispensed using New MetroCard, not returning money to new card, etc. contact service team at 718-330-1234 or 511 7 days a week, 6 AM to 10PM.

Overcharged MetroCard


To claim overcharged MetroCard form needs to be fill out at MetroCard eFIX and provide the information like
1. 10 number MetroCard serial number.
2. Date & Time of the Overcharged amount.
3. Name of the bus route and station.
4. Amount debited decucted at the incident time.

Student MetroCard Claims

Student MetroCard claims can be made using two ways
  • Stolen/ Lost Card Services: In case Student card is lost or stolen the school administration must be confirmed about the same immediately to deactivate the old card and issue the replaced card.
  • Card Isn’t Working: If the card is not working contact station agent or bus driver for all possible support or return back the card to the school to get the replacement.

What is the Validation of Student MetroCard?


The Student MetroCrad is valid for oneyear and will be issued new for each semester.

Student MetroCrad Eligibility


The eligibility to qualify Student Metrocard depends on numerous factors like grade level, home and school walking distance, existing accommodations, medical conditions, etc. Visit Transportation Eligibility