MetroCard Customer Claims Service Center: Center Location For Service Support

MetroCard Customer Claims

Service Number: To report lost or stolen Metrocards call at 1-877-323-7433 .
To file the lost or found claims online follow the mentioned path.
Mailing Address: Metrocard claims can be mailed at MetroCard Customer Claims, 130 Livingston Street, Brooklyn, NY 11201.

How to File MetroCard Claims Online?

Online Metrocard service claims are available for different options. One can submit claims as per the requirements mentioned below:
Balance Protection Claim: This kind of claim is designed for the "7-Day Express Bus Plus and 30-Day Unlimited Ride MetroCard" against the stolen or lost. For details contact the service center at 718 330-1234 or dial 511.

Metrocard Claim Status Check

Metrocard Claim Status can be checked online by entering CSR Number, first name initial and last name at the given path.

Metrocard Claims Department

Phone Support for AirTrain Related Issues: 1- 877-535-2478
For PATH Related Concerns: 1-800-234-(7284)
Concerns About EasyPay Participant can be sorted at: 1-877-323-7433

Metrocard Customer Claims Form

Lost Or Stolen Reduced-Fare MetroCard: The form can be downloaded online by clicking "lost or stolen Reduced-Fare MetroCard" at

MetroCard Claims Services & Issues

The claims service center provides help regarding varied issues of Metrocards. The cardholders can file claims or contact the claim center for the following issues and problems.
  • Balance Protection Claim
  • Lost or stolen Reduced-Fare MetroCard
  • MetroCard not returned from bus farebox
  • MetroCard Vending Machine problem
  • Overcharged MetroCard
  • Transfer problem

MetroCard not Returned from Bus Farebox/AutoGate

Form needs to be filled out at In case NYC Transit Subway AutoGate or by a NYC Transit Bus is not returning back, provide the following information:
For AutoGate Claims:
1.Subway Route
2.Subway Station
3.Date and Time of Incident
4.Type of MetroCard (Pay-Per-Ride or Unlimited Ride)

For Bus Farebox Claims:
1.Bus Route
2.Bus Farebox Number
3.Date and Time of Incident
4.Type of MetroCard (Pay-Per-Ride or Unlimited Ride)

MetroCard Vending Machine Problem

To sort out problems related to the vending machine like cash is dispensed, using New MetroCard, not returning money to new card, etc. contact service team at 718-330-1234 or dial 511 during 7 days a week from 6:00 a.m. to 10:00 p.m.

Overcharged MetroCard

To claim overcharged MetroCard, one has to fill out a form of MetroCard eFIX given at the path. Filled form must contain the following details:
1. 10 number MetroCard serial number.
2. Date & Time of the Overcharged amount.
3. Name of the bus route and station.
4. Amount debited deducted at the incident time.

Expired MetroCard Customer Claims Service Center

Individuals can transfer the remaining amount to the new MetroCard within two years from the expiration date. Within the first year, the balance can be transferred to the new card using MetroCard Vending Machine. In the second year, a claim can be sent to the following address MetroCard Customer Claims, 30 Livingston Street, Brooklyn, NY 11201. The postage-paid envelope can be requested at the station booth.
Unlimited Ride MetroCards: Please note that refunds or transfer amounts cannot be made for the unlimited ride Metrocards.

Student MetroCard Claims

Student MetroCard claims can be made by using the following ways:
  • Stolen/Lost Card Services: In case student card is lost or stolen the school administration must be confirmed about the same immediately to deactivate the old card and issue the replaced card
  • Card not Working: If the card is not working contact the concerned station agent or bus driver for all possible support or return back the card to the school in order to get the replacement

What is the Validation of Student MetroCard?

The student MetroCrad is valid for one year and is reissued by the school for every semester.

Student MetroCrad Eligibility

The eligibility to qualify Student Metrocard depends on numerous factors like grade level, home and school walking distance, existing accommodations, medical conditions, etc. Follow the transportation eligibility path and get detailed information about the card and its benefits.