MetroCard Customer Service Center: Service Support Location Contacts

Services by MetroCard Customer Service Center

MetroCard is an easy payment card issues by MTA (Metropolitan Transportation Authority). The MetroCard contains various benefits and features. The card is used to buy train and bus tickets in New York USA. Cardholders can pay ticket amount and avail special discounts. The service centers for MetroCard provide below mentioned amenities.

  • Card Service Support: The customer service center provides all needed assistance to cardholders regarding multiple issues. Customers can avail assistance regarding Pay-Per-Ride (Regular) MetroCard and Unlimited Ride MetroCard from the MTA help center .
  • Report Lost and Stolen of MetroCard: The customer service center enables a cardholder to report lost of stolen MetroCard. Clients can easily file a lost or stolen claim online by providing personal details and incident information.Details required to file claim include the following:
    1. Date of Birth
    2. Last 4 digits of your social security number
    3. Date card was lost or stolen
    4. Approximate time of incident
    5. Approximate amount of money or time on the lost card
  • MetroCard Overcharged Support: Customers can avail support regarding overcharged Cards by calling the customer service center at 877-323-7433

How to Check MetroCard Balance

MetroCard holders can check the available balance in cards by using the below means:

  • Subway Station Booth Reader: At every train station operated by MTA, has booth readers. Go to the Metrocard Booth Reader and swipe the card. The booth reader screen will display information like like balance, expiry date and Pin change.
  • Metrocard Machine: Card balance can be checked by using a Metrocard machine. Insert the card into Metrocard machine and Click on the "Get Info" button. The machine will display information like card types, balance and expiry. Select "Balance" and click "Ok" to check the balance.
  • Subway Turnstile: The subway trunstile display the amount paid for tickets and balance remaining in the cards. Check the balance at Turnstile, every time after buying tickets.

Check Out The MTA Essential Customer Service Support

In order to avail assistance regarding MTA MetroCard, train reservations and trips, use the below mentioned helpline channels.
Contact Support: Call at 877-337-2017 then choose from below to be properly directed:

  1. Press "0" to repeat message
  2. Press "1" for Applications and Information
  3. Press "2" to Make a Reservation
  4. Press "3" to Change a Reservation
  5. Press "4" to Cancel a Reservation
  6. Press "5" to report Same-day Travel Problems
  7. Press "6" for Subscription Service
  8. Press "7" to reach the Automated System
  9. Press "8" to make Commendations, Complaints or Suggestions
  10. New York City Roads: 311
    E-ZPass Customer Service Center: 800-333-8655
    MetroCard Direct Assistance: 877-323-7433

Find MetroCard Customer Service Center Location

Metrocard Customer Service Centre
3 Stone St, New York, NY 10019, United States
Phone: +1 718-330-1234

MTA New York City Transit
Craig Cipriano
Interim President
2 Broadway
New York, NY 10004

MTA Long Island Rail Road
Phillip Eng
Jamaica Station
Jamaica, NY 11435-4380

MTA Metro-North Railroad
Catherine Rinaldi
420 Lexington Avenue
New York, NY 10017-3739

MTA Bridges and Tunnels
Daniel DeCrescenzo
Randall's Island
New York, NY 10035-0035

MTA Capital Construction
Janno Lieber
2 Broadway
New York, NY 10004-2207

MTA Bus Company
Craig Cipriano
2 Broadway
New York, NY 10004-2207

MTA Business Service Center
333 W. 34th Street
9th Floor
New York, NY 10001-2402

General Helpline Numbers for MTA Support