972-818-(6882) or
214-461-20005900 W. Plano Parkway, Plano, TX 75093The provision of service support for transponders and drivers is undertaken by the Customer Service Center of the North Texas Tollway Authority (NTTA). Operational services span across North Texas, encompassing Collin, Dallas, Denton, Tarrant, and Johnson counties. The services facilitated by the NTTA Customer Service Center comprise:
Mobility Solutions
Mobility solutions are extended to all transponders throughout North Texas by the North Texas Tollway Authority. The Customer Service Center receives service requests from transponders, promptly offering assistance concerning mobility services.
Toll Collection & Rates
The Customer Service Center of the North Texas Tollway Authority provides service support pertaining to toll collections utilized for road expansion, development, and maintenance. The tollway service center is sustained through tolls and gas taxes, with no involvement of state or federal funding in the developmental operations of the NTTA.
List of NTTA Customer Service Locations Near Me
NTTA Customer Service in Dallas, TX
39025 LBJ Service Road (Northwest corner of I-20 and I-35E, Located inside the DPS Office)
Dallas, TX 75232
972-818-(6882) Monday to Friday between 8:00 a.m. to 5:00 p.m., Saturday: Closed
Sunday: Closed
NTTA Customer Service in Fort Worth, TX
4825 Overton Ridge Blvd.Suite #304 Fort Worth, Texas 76132
817-731-(6882) Monday to Friday 8:00 a.m. to 6:00 p.m., Saturday: 9:00 a.m. to 5:30 p.m.
Sunday: Closed
NTTA Customer Service in Grand Prairie, TX
5244 S State Highway 360, Suite #384 Grand Prairie, Texas 75052
817-731-(6882) Monday to Friday between 8:00 a.m. to 6:00 p.m., Saturday: 9:00 a.m. to 5:30 p.m.
Sunday: Closed
NTTA Customer Service in Irving, TX
5555 President George Bush Turnpike Irving, Texas 75038
972-818-(6882) Monday to Friday between 8:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 5:30 p.m., Sunday: Closed
NTTA Customer Service in Mesquite, TX
2110 N Galloway Avenue, Suite #120 Mesquite, TX 75150
972-818-(6882) Monday to Friday 8:00 a.m. to 6:00 p.m., Saturday: 9:00 a.m. to 5:30 p.m.
Sunday: Closed
NTTA Customer Service in Plano, TX
5900 W. Plano Parkway Plano, TX 75093
972-818-(6882) Monday to Friday between 8:00 a.m. to 6:00 p.m., Saturday: 9:00 a.m. to 5:30 p.m.
Sunday: Closed
How to NTTA Customer Service Center?
Customer Service Number
Assistance concerning toll bills and payments at NTTA (North Texas Tollway Authority) service centers can be obtained by placing a direct call to
972-818-(6882) or
214-461-2000.
For Services Support
For TollTag and ZipCash service accounts, contact can be made by dialing
972-818-(6882) or
817-731-(6882).
Email Support
For TollTag and ZipCash service requests or concerns, correspondence can be sent to
customerservice@ntta.org. The call center extends its services during the specified hours from Monday to Friday, 8:00 a.m. to 6:00 p.m., and Saturday from 9:00 a.m. to 5:30 p.m.
Service Location Address
The service center is situated at 5900 W. Plano Parkway, Plano, TX 75093.
Roadside Safety Services Support
Service support regarding roadside safety for transponders can be acquired by dialing
#999 or making a call to
911 in case of emergencies. Alternatively, emails regarding safety concerns can be directed to
Safety@ntta.org.