National Grid Benefits Service Center

The National Grid benefits center is dedicated to delivering employee benefits and services. Support is offered to employees regarding pension, retirement, employment, and other pertinent issues.

Outage Reporting

Power outage issues can be reported using the helpline channels provided below:

Massachusetts

1-800-465-1212

Rhode Island

1-800-465-1212

Upstate NY

1-800-867-5222

Gas Emergency Reporting

Gas emergency situations can be reported using the following numbers:

Massachusetts

1-800-233-5325

Rhode Island

1-800-640-1595

Upstate NY

1-800-892-2345

New York

1-718-643-4050

Long Island and Rockaways

1-800-490-0045

Locating Service Centers

National Grid P.O. Box 371396 Pittsburgh, PA 15250-7396

National Grid Employee Benefits Services

Benefit Transactions

Various benefit transaction-related services are provided by the employee service center, encompassing retirement and pension benefits, workers' compensation, tuition reimbursement for retired employees, and job awards transactions.

Payroll and Time Entry

Direct deposit facilities are tendered to eligible employees by the service center, with information available regarding payroll exceptions and deductions.

HR Information Systems

All necessary human resource services are delivered by the Grid employee service center, including employee information changes such as address updates.

Account Services

Diverse amenities related to employee accounts are provided by the service center, including supplier payment inquiries, invoice processing, wire transfers, procurement cards, travel cards, storm cards, employee expenses, and Staples accounts.

National Grid Benefits Services Phone Number

1-800-322-3223

Energy Services by National Grid Service Center

Gas and electricity distribution services are provided by National Grid to both domestic and commercial consumers. Natural gas and consumer electricity are delivered across communities by the service center.

Gas Distribution

Assistance regarding gas distribution is provided by National Grid. Gas leak detection, pipe blockage resolution, gas emergency response, and related matters are handled by the service center.

Electricity

Electricity distribution to domestic and commercial consumers is facilitated by the service center on a monthly basis. Support is available for bill payment, connectivity issues, transmission system inquiries, and similar concerns.