National Grid Customer Service Center

Gas Distribution

Assistance regarding gas distribution and services is provided to consumers by the National Grid customer service center. Delivery of natural gas services to domestic and commercial consumers is facilitated. Assistance related to gas emergencies, leaks, or blocked pipes can be obtained from the customer service center.

Power Outage Issues

The reporting of power outages, wire drops, and other related issues is enabled by the customer service center. Assistance pertaining to payment matters can also be sought through this service center.

Customer Service Numbers

Various contact channels have been established by the service center to address issues and provide assistance. Refer to the helplines listed below to access necessary support.
Gas Emergencies: 1-800-233-5325 or 911
24-Hour Assistance

Report an Outage

1-800-465-1212
24-Hour Assistance

Customer Service

1-800-233-5325
Monday to Friday, 7:00 a.m. to 7:00 p.m.

Gas Conversions

1-877-696-4743
Monday to Friday, 8:00 a.m. to 5:00 p.m.
Dig Safe: 1-888-344-7233

Contact by Scan

Contact National Grid Customer Service Center by Scanning this QR Code

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