New York Life Customer Service Center


The New York Life Customer Service Center is designated for the provision of customer assistance and support in relation to services and products, encompassing insurance, retirement, and other premium services. The support rendered through the New York Life Customer Service Center comprises:
  • Life Insurance Services Support

    Valuable information and support concerning a diverse array of life insurance programs and financial plans are accessible through a singular contact point at 1 (800) 225-5695. The selection of the appropriate policy for life and health among plans, including Term Life Insurance, Whole Life Insurance, Universal Life Insurance, and Variable Universal Life Insurance, is facilitated by service executives.
  • Retirement Income Annuity Service Help

    New York Life Customer Service executives provide comprehensive information on retirement plans and benefits for employees and customers. Customers can opt for financial security through either "Income Now" or "Income Later." For further assistance, engage with a financial specialist via 1 (800) 225-5695.
  • Long-Term Care Insurance Service Help

    To gain insights into the Long-Term Care Insurance plans offered by New York Life, consult with a specialist using the aforementioned toll-free number. The Long-Term Care Insurance coverage includes Traditional Long-Term Care Insurance and Combination Long-Term Care and Life Insurance.
  • Investments Service Plans

    New York Life introduces a specialized strategy plan for customers contemplating new mortgages, car purchases, children's education, and more – the New York Life Investments Service Plan. This plan aids customers in realizing their aspirations, incorporating Mutual Funds, Exchange Traded Funds (ETFs), Annuities, and 529 Plans.
  • Premier Services Support

    The New York Life Customer Service Center extends clear assistance to business and real estate customers regarding protection plans for wealth and planning. The Premier Services are tailored for small business owners, real estate planners, and the wealth management sector.
  • AARP New York Life Insurance Customer Service Number

  • Service Support & Hours

    The New York Life Customer Service Center extends periodic support to both new and existing plan holders through (800) 607-6957 to maximize the benefits of the annuity. The customer service support team is available for assistance programs from Monday to Friday: 8:00 a.m. to 8:00 p.m. & Saturday: 9:00 a.m. to 5:00 p.m. (ET).
  • Customer Service Address

    Questions, queries, or claims can be submitted in writing to The AARP Life Insurance Program, New York Life Insurance Company, 5505 W. Cypress Street, Tampa, FL 33607.
  • How to Report A Claim/Annuity

    To report a claim application or annuity, contact (800) 695-5165 during operational hours: Monday to Friday: 8:00 a.m. to 5:00 p.m. (Eastern Time). Claim forms can be submitted via mail to the following addresses: Regular Mail: "New York Life Ins. Co. AARP Operations, Attn: Claims Department, P.O. Box 30713, Tampa, FL 33630-3713" or via Express Mail: "New York Life Ins. Co. AARP Operations, Attn: Claims Dept., Bldg. 3 - 1st Floor, 5505 West Cypress Street, Tampa, FL 33607."
  • List of New York Life Employment Service Centers Near Me

    California

    LUCAS "LUKE" JOHN QUACCIA - Managing Partner
    205 E RIVER PARK CIRCLE SUITE 250, FRESNO, CALIFORNIA 93720
    Office: 559-447-3913
    Cell: 559-892-8772
    lquaccia@newyorklife.com

    Alabama

    STACEY SHAWN GRAHAM - Managing Partner
    2311 HIGHLAND AVE SOUTH SUITE 100, BIRMINGHAM, ALABAMA 35205
    ssgraham@newyorklife.com

    Alaska

    JASON J. METZGER - Managing Partner
    188 W NORTHERN LIGHTS BLVD SUITE 1300, ANCHORAGE, ALASKA 99503
    Office: 907-257-5202
    Cell: 701-269-0651
    jmetzger@newyorklife.com

    Arizona

    MARC S. BRADEN - Managing Partner
    14850 NORTH SCOTTSDALE ROAD SUITE 400, SCOTTSDALE, ARIZONA 85254
    Office: 520-620-5310
    Cell: 520-620-5310
    mbraden@newyorklife.com

    Texas

    LUKE FERRADJ - Managing Partner
    2600 NETWORK BLVD SUITE 130, FRISCO, TEXAS 75034
    Cell: 217-841-1879
    lferradj@newyorklife.com

    Colorado

    CHRISTOPHER J. PRUDHOMME - Managing Partner
    3200 CHERRY CREEK SOUTH DRIVE SUITE 700, DENVER, COLORADO 80209
    Office: 337-261-9802
    Cell: 949-797-2401
    cprudhomme@newyorklife.com

    Florida

    WILLIAM "BILL" GRUB - Managing Partner
    10375 CENTURION PARKWAY NORTH SUITE 300, JACKSONVILLE, FLORIDA 32256
    Office: 904-997-3030
    Cell: 904-997-3030
    williamgrub@newyorklife.com

    Georgia

    RICHARD CASEY WILLIS - Managing Partner
    6055 LAKESIDE COMMONS DRIVE SUITE 300, MACON, GEORGIA 31210
    Office: 229-848-5669
    Cell: 229-848-5669
    rcwillis@newyorklife.com

    Hawaii

    DEBORAH K. COWAN - Managing Partner
    841 BISHOP STREET SUITE 1900, HONOLULU, HAWAII 96813
    Office: 808-529-6372
    Cell: 808-529-6372
    deborahcowan@newyorklife.com

    New York Life Insurance Customer Service Location

    To seek assistance from NYLI (New York Life Insurance) regarding premier services, retirement plans, insurance policies, and wealth management plans, call 1-800-225-5695 or +1-212-576-6600 Monday through Friday from 9:00 a.m. to 7:00 p.m. ET.

    For Services

    To modify or file a claim for a service policy or plan, speak with a New York Life Insurance executive at 1-800-225-5695 or +1-212-576-6600.
    Customers can submit policy change requests or inquire about claim applications by calling 1-877-279-0325. To report any fraudulent activity, contact or email at cad_siu@newyorklife.com.
    Monday to Friday: 09:00 a.m. to 07:00 p.m. EST.
    New York Life Insurance, 51 Madison Avenue, New York, NY 10010, US.

    Brave of Heart Funds

    The Brave of Heart Funds are designated for families, workers, employees, laborers, and volunteers who lost their lives due to the current pandemic. For questions and queries, call (855) 334-7932 or email at questions@replyemail.braveofheartfund.com.

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