Watch & Jewellery Repair Services
1-800-766-6342All repair and replacement tasks for watches are managed by Omega Service Centre, including bracelet repairs, battery replacements, lubrication of movements, dials, and other components, handled by professional horologists. Trained goldsmiths also service silver and gold ornaments at these Omega service workshops. All ornamental repair and polishing services are trustworthy and authentic. Users can schedule various services at certified Omega Repair Service Centres operating worldwide, including:
Complete Care and Maintenance Services
Services under this category include dismantling, overhauling, repair, and replacement of worn parts/components. Skilled horologists at authorized Omega service centers handle all maintenance work for watches. The initial step involves detaching the bracelet or strap from the watch case. Next, all major movement components are cleaned in an ultrasonic bath and wiped with a special form of cotton or cloth. The horologists then examine the components and movements for faults, utilizing genuine Omega branded spare parts if needed. For watches with the latest movements, upgrade servicing is applied by the professional team. The movement is then reassembled, with quality lubrication applied to high-touch contact points to increase the lifespan. Movement adjustment is performed by the horologist, followed by parameter controls checking. The watch case and strap are cleaned and refurbished, then reassembled, and water resistance is checked or renewed. Finally, skilled horologists inspect all watch parameters.
Warranty Services
All authentic Omega Service Centres offer a valid 2-year warranty on each servicing, covering all repair costs and replacement parts with original brands. Note: The warranty does not cover faults or damages caused by user negligence or accidents. Omega watches come with a 5-year manufacturer's warranty covering all material repairs and rectified defects. For further assistance, users can contact the service team by calling
1-800-766-6342.
Complimentary Services
All certified service stores and repair centers of Omega (Swatch) offer complimentary shipping and delivery services via UPS and FedEx during Monday to Friday. Free return services are also provided by Omega service stores.
Secure Payment Options
Authorized Omega watch repair stores offer secure payment options, including Amex, Visa, PayPal, MasterCard, Affirm, Discover, Data-trans, and cash. Note: Customers are advised not to send money drafts or checks to any Omega service provider.
Additional Services
Authentic Omega service centers also handle cleaning, repair, and engraving services for gold and silver jewels.