Customers can contact the PG&E (Pacific Gas and Electric Company) for residential and commercial utility connections, including power and gas. To inquire about power and gas services, please reach out to us through the
Contact Us formFor emergency support, dial
9-1-1 (natural gas leakages) or
1-800-743-5000 (downed power lines). For general inquiries about PG&E Corporation, call
415-973-1000.
Monterey Branch Library, 625 Pacific Ave., Monterey
Branch Service Support:
To obtain support from the branch office, call
831-646-3932.
Book/Schedule Appointments:
To schedule an appointment at the service office, dial
831-646-3932.
24-hour Power Outage Center:
Customers can contact the support center regarding residential power outages or shutdowns by calling
1-800-743-5002. If you belong to a different language, dial
1-877-660-6789 (English or Español) between Monday to Friday: 7:00 a.m. to 9:00 p.m., Saturday: 8:00 a.m. to 6:00 p.m. & Sunday and after hours: 24/7 for emergencies and automated services.
TTD/TTY:
For impaired persons, service support is available at
1-800-652-4712.
Business Customer Service Center
For small and large business connections, contact us at
1-800-468-4743 during Monday to Friday: 7:00 a.m. to 6:00 p.m.
Agricultural Service Center
To obtain assistance regarding agricultural power outages, speak with our customer representative at
1-877-311-3276between Monday to Friday, 7:00 a.m. to 6:00 p.m.
Solar Customer Service Center
For solar services and facilities, dial
1-877-743-4112 between Monday to Friday, 8:00 a.m. to 5:00 p.m.
Near Me Locations
Locate
Nearby Service Centers of PG&E by following the mentioned path.
PG&E Shut Off (PSPS Outages)
Customers need to register their mobile number to receive notifications or alerts of PG&E Shut Off (PSPS Outages). Public Safety Power Shutoff (PSPS) provides address updates and alerts regarding power shutoffs across the county. To receive email, text, or call updates of power shutdowns for residential and commercial sectors, customers must sign in or sign up for an account with PG&E. Small and large business customers can receive alert updates on all registered email addresses and phone numbers.
Notification Process
Watch Notifications
These notifications are sent to all customers 2 days before and a day before power shutoffs.
Warning Notifications
This form of notification will be updated when an official decision is made regarding the power shutoff and is sent to customers a few hours before the shutoff.
PSPS Update Notifications
This type of notification is updated when revised power shutoffs are implemented.
Power Restored Notifications
Customers receive this type of notification when power shutoffs are restored.
Additional Service Contacts
Language Translations For Customers:
While calling, customers are requested to ask for translation services.