PGE consumers can call at 1-800-743-5002 to connect with the power outage center and report issues. The service hours are Monday to Friday, 7:00 a.m. to 9:00 p.m., and Saturday, 8:00 a.m. to 6:00 p.m. For Sundays, call at the automated number i.e.,
1-877-660-6789.
Business Customer Cente
Commercial consumers can report power outages at
1-800-468-4743 between Monday to Friday, 7:00 a.m. to 6:00 p.m.
Agriculture Customer Service
Call at
1-877-311-3276 through Monday to Friday, 7:00 a.m. to 6:00 p.m. to avail support regarding power and gas supply for agriculture purposes.
Solar Customer Service Center
Dial
1-877-743-4112 Monday to Friday, 8:00 a.m. to 5:00 p.m. to get support regarding solar power services.
Emergency Service
In case of a gas leak or line cut, call emergency service at
9-1-1. Then, call PG&E at
1-800-743-5000.
Power Shutoff
PGE has a public safety power shutoff program to turn off power in severe conditions. Call at
1-800-743-5000 to avail assistance regarding the program.
PGE Alert Service Support
Pacific Gas and Electric (PGE) Company provides power outage alerts and information to consumers via text, email, and phone. Consumers are updated with information regarding power shutoff and when the service will be restored. To receive the alerts, consumers need to register for alert services. Consumers can set up the
alert service by following the steps below:
1. For alerts, go to the profile and alerts section of Account.
2. Scroll down to alert settings and set outages Alert to "on." For any kind of assistance regarding setting up the alert service, call at
1-800-743-5000.
PGE Service Centers
Building and Renovation Service Center:
1-877-743-7782 Diablo Canyon Power Plant:
1-805-546-5292 Shareholder Information:
1-888-489-4689 Smarter Energy Line:
1-800-933-9555 Bill Payment Support
There are various ways to pay bills and receive notifications regarding monthly bills. A consumer can pay bills via online recurring payments, one-time credit card payment, and pay-in-person locations. Call at
1 (888) 743-0011 to claim billing support from the electric utility Company.
Contact Us Form
The electric and gas Company empower consumers to send an online email via the
Contact Us form. Consumers need to choose among the options whether asking support for residential, commercial, and agriculture sectors.