PGE Napa California Service Center: Power Outage, Shutoff and Alerts
PGE (Pacific Gas and Electric) Power Outage Shutoff Support24-hour Power Outage Center: PGE consumers can call at 1-800-743-5002 to connect with the power outage center and report issues. The service hours are Monday-Friday, 7 a.m. - 9 p.m. and Saturday, 8 a.m. - 6 p.m. For Sundays call at the automative number i.e. 1-877-660-6789
Business Customer Center: Commercial consumers can report power outage at 1-800-468-4743 between Monday-Friday, 7 a.m. - 6 p.m.
Agriculture Customer Service: Call at 1-877-311-3276 through Monday-Friday, 7 a.m.- 6 p.m. to avail support regarding power and gas supply for agriculture purposes.
Solar Customer Service Center: Dial 1-877-743-4112 Monday-Friday, 8 a.m.- 5 p.m. to get support regarding solar power services.
Emergency Service: In case of gas leak or line cut call emergency service at 9-1-1 . Then, call PG&E at 1-800-743-5000 .
Power Shutoff: PGE has a public safety power shutoff program to turn off power in severe conditions. Call at 1-800-743-5000 to avail assistance regarding the program.
PGE Alert Service SupportPacific Gas and Electric (PGE) company provide power outage alerts and information to consumers via text, email and phone. Consumers are updated with the information regarding power shutoff and when will the service be restores. To receive the alerts consumers need to register for alert services. Consumers can setup the alert service by following below steps:
1. For alerts, go to the profile and alerts section of your Account.
2. Scroll down to alert settings and set outages Alert to "on." For any kind of assistance regarding setting up the alert service call at 1-800-743-5000
PGE Service CentersBuilding and Renovation Service Center: 1-877-743-7782
Diablo Canyon Power Plant: 1-805-546-5292
Shareholder Information: 1-888-489-4689
Smarter Energy Line: 1-800-933-9555
Bill Payment Support
There are various ways to pay bills and receive notifications regarding monthly bills. A consumer can pay bills via online recurring payments, one-time credit card payment and pay-in-person locations. Call at 1 (888) 743-0011 to claim billing support from the electric utility company.
Contact Us Form: The electric and gas company empower consumers to send an online email via the Contact Us form. Consumer need to choose among the options whether asking support for residential, commercial and agriculture sectors.