(877) 473-5527Repair and services related to windows, doors of various types, etc., are provided by the service center.
Replacement Parts
A wide range of window and door replacement parts, along with installation accessories, is available online. To shop for parts for repair and replacement, visit pella.com/shop/parts.
Door Screen Repair
Professional screen door repair services for wood, fiberglass, vinyl sliding patio doors, etc., are offered by the service center. More details can be obtained by dialing
(877)-473-5527 Lock Repair
Assistance related to the locking and unlocking of door locks with a multipoint system is provided to customers. For more detailed assistance, contact
(877) 473-5527.
Handle Repair
Consult the support team for window and handle repair by phone at (877) 473-5527 or schedule a visit online at pella.com/support-center/request-a-service-visit/.
Pella Door Latch Repair
Customers can follow the steps outlined below to have their Pella Door Latch repaired:
Measurement
Proper measurement of the door opening should be taken by customers.
Latch Plate Analysis
Once the measurement is taken, analysis of the required latch plate is necessary.
Handle Removal
The current handle must be removed from both sides of the door.
Latch Removal
After removing the handle, the latch should be extracted from the door by simply pushing through the holes.
Strike Plate Removal
The strike plate needs to be removed by unscrewing the two screws that secure it.
Latch Installation
The latch should be installed in the door opening using two screws.
Handle Installation
Once the latch is properly placed, the handle can be installed from the handle side, utilizing the square steel peg.
New Strike Plate Installation
The new strike plate should be securely screwed into place.
Pella Door Blinds Repair
(877) 473-5527pella.com/support-center/request-a-service-visit/.
How to Track Order
Upon confirmation of the order online, customers will receive an email containing a confirmation message that the products have been shipped, along with a link to track the status at any time.
How to Avail Warranty Assistance
For inquiries about product warranty, customers can seek assistance from the support team at
877-473-5527. Typically, warranties automatically accompany Pella products. When applying for warranty on parts, customers are required to provide the product serial number.
How to Contact Pella Door Repair Service Center?
For inquiries or support regarding Window, Patio Door, and Entry Door matters, the Help desk can be contacted by phone at
877-473-5527 7:00 a.m. to 7:00 p.m., Monday to Friday, and from 8:00 a.m. to 3:00 p.m. on Saturdays. 641-332-4426 8:30 a.m. to 4:00 p.m. (CST), Monday to Friday.Storm Door Questions
866-809-94607:30 a.m. to 4:30 p.m., Monday to Friday, and from 9:00 a.m. to 2:00 p.m. on Saturdays. the Service is Closed on Sundays. All Times are in CST.