Port Authority Service Center

The Port Authority is a transportation agency providing diverse services to passengers for travel across various cities. The dedicated service center aims to assist travelers by offering comprehensive information and support related to transportation, travel schedules, fares, timings, and more. Additionally, the Port Authority Service Center extends assistance in fare payments. The primary service areas covered by the service provider include:

Bus Service


Port Authority operates bus services across various cities along major routes. The service center serves as a resource for information about route plans, bus stop destinations, fare payments, and travel plans. The service vendor aids in trip planning and locating nearby bus stops. The transport agency also runs bus services catering to universities, hospitals, and other essential locations.

Light Rail Service


The service vendor operates rail cars servicing 27 stations, covering 26.2 miles of track from the South Hills to the North Side. The service center provides assistance regarding boarding and traveling through the light rail network.

Inclines Service


This rail service traverses historic places, offering an extensive travel experience of historical locations. Incline services like Monongahela or Duquesne Incline operate every fifteen minutes from various stations.

ACCESS Paratransit


The service offers shared transit services with door-to-door, advanced reservation transportation. Operating from seven locations with 300 vehicles, the service is open to all clients. However, the paratransit service is primarily dedicated to people with disabilities, clients of human service agencies, and individuals aged 65 and over.

How to Contact Port Authority Service Center

The service center of the transport agency facilitates customer connections through 412.442.2000, providing comprehensive assistance for bus, rail, and para-transit service stations. Dedicated service hours are on weekdays from 6:00 a.m. to 7:00 p.m., and on weekends and holidays from 8:00 a.m. to 4:30 p.m.

Administrative Office


Customers seeking information about transportation facilities and services can contact the administrative office at 412.566.5500.

Check Schedules


The service center empowers clients to utilize the Schedule Finder tool, providing details about bus, rail, and transit schedules.

Senior Citizen ConnectCard


Senior citizens are offered the ConnectCard service, providing travel benefits and eligibility for discounted fares. For assistance, call at 412-442-2000 or 412-231-7007 (for TTY).

The designated service center is located at "623 Smithfield St, Pittsburgh, PA 15222," or you can use Google Map Directions to pinpoint the exact locations.

Rider Information by Port Authority

The Port Authority service center furnishes riders with information across various categories, encompassing pre-ride details such as fare lists and eligibility for reduced fare, as well as free transit for older adult riders. Travelers can also access information about park and ride locations. The service center extends safety and security assistance, addressing concerns related to car damage in authorized parking areas. Additionally, the service center actively encourages riders to report any suspicious activity or items to the police by calling 911. Furthermore, the transportation agency provides rider tools, including bus identifier kits and communication books.

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