The Prevost Car and Automotive services can be contacted by customers through the
Contact Form. All general service, parts, dealership inquiries, and non-urgent messages are handled via this portal.
For general inquiries, concerns, or feedback, the management crew of Prevost Car can be reached via email at
Prevostcar@volvo.com.
Assistance from the Prevost Jacksonville team regarding service, general queries, and other facilities offered at the service center can be obtained by contacting the respective representatives through a toll-free number:
1-800-874-7740 .
Applications, vehicle documents, and all other types of documentation can be faxed to the service center at
904-886-0093.
The service center is situated at
6931 Business Park Blvd. N. Jacksonville, FL 32256. The service center is accessible to customers during regular working hours.
Locations Near Me
Explore
Nearest Repair and Service Centers through the provided map source link.
Prevost Action Service Team
The Prevost Action Service team is available 24/7 for customers by calling
1-800-463-7738 , 365 days a year. The Prevost Action Service Team includes 24/7 technical advice and toll-free assistance from qualified and trained representatives, Emergency maintenance assistance, towing, and Scheduling for emergency service appointments.
Warranty Details
Wonderful offers on the purchase of all new vehicles are provided by the Prevost Warranty Department. The Department assists customers with:
- Warranty claims processing and administration (AFA)
- Change in vehicle ownership
Bus Parts Inventory
Prevost boasts the largest inventory of parts for coaches and buses of all makes and models. Customers can peruse the parts catalogue on the Prevost website, place orders for parts, and even enjoy same-day shipping.
Main Phone Line
Customers can contact the Prevost Headquarters in Sainte-Claire, Quebec, by calling
1-418-883-3391 .
Meet The Staff
Maurice Gagne
Director, Customer Support - North America
(418) 831-5432 ext 243
Cell Number:
(418) 558-2793 maurice.gagne@volvo.com
Kamil Kwolek
Customer Support Manager - Northeast and Central Atlantic
Cell Number:
(201) 406-1760 kamil.kwolek@volvo.com
Brad Wiese
Vice-President, North American Sales
Cell Number:
(636) 386-6334 brad.wiese@volvo.com
Jack Forbes
Vice-President, Corporate Accounts & Public Sector
Cell Number:
1 (847) 910-1832 jack.r.forbes@volvo.com
Keith Hayward
Regional Sales Manager - Mid-West
Cell Number:
1 (303) 763-0090 keith.hayward@volvo.com
Timothy Swatzell
Customer Support Manager - Northern California, Alaska and Hawaii
Cell Number:
1 (415) 565-9017 timothy.swatzell@volvo.com
Trey Hertel
Regional Sales Manager - South Central
Cell Number:
1 (512) 284-4854 trey.hertel@volvo.com