Provider Online Service Center: Health Facility (USA)

Health and Human Service Facility

Provider Online Service Center (POSC) is basically a web based portal which offers different services and facilities related to mass health. This is available for the providers, business partners and relationship entities. The transactions can also be carried out through this portal. Below we will be providing the details of executive office (Health & Human Service) along with other relevant information, you may refer them as per your requirement.
Customer Service Number: You can get in touch with the mass health customer service center by calling at (800) 841-2900 and here they will assist you with data collection form. Further if you have any queries related to username and password issuance or you are not able to access the services, then you can call virtual gateway help desk at (800) 421-0938 .
Fax Support: You can also communicate to them through fax at (617) 988-8974 in case you are having any questions about technical requirements. These are being reviewed by customer service team.
Office Location: Executive Office of Health and Human Services is located at 1 Ashburton Pl 11th floor, Boston, MA 02108.
Service Organizations: The health and human services have different organizations for managing and providing benefits to the society. The main branches have been listed as under.

  • Board of registration in medicine.
  • Executive office of elder affairs.
  • Department of transitional assistance.
  • Mass health.
  • Department of children and families.
  • Department of mental health.
  • Department of veteran services.
  • Developmental service support.
E-Mail Support: You can send mails at in order to get in touch with them and they will revert back with the resolution as per your request/query.
Inquiry Support: You can get answers to most of the queries related to Provider online service center which include types of services, registration support, user id and password support, mass health current data information, transaction service, etc. by visiting the official Frequently Asked Questions page. This can be accessed by going to (>FAQs.
Prior Authorization (PA) Service: This facility can be availed in order to obtain approval prior to providing certain services to members. Through this you will be able to review, assess, approve, modify or deny a particular non emergency medical service. You can use online direct data entry portal, further if you want to submit the PA request from, then it can be mailed at 100 Hancock Street, 6th Floor
Quincy, MA 02171-1745.
Driving Directions: You can follow the directions available on maps in order to reach Executive Health Office from any desired location as per your convenience.
Working Hours: In case you want to visit the office of Health and Human services personally, then you may refer the timing details provided as under.
Monday to Friday9:00am - 5:00pm