(415) 701-3000The SFMTA (San Francisco Customer Service Center) operates as a community hub tasked with managing transportation and parking services. Within its purview, the center offers a multitude of services encompassing permits, permissions, development services, and enforcement facilities. Various programs have been established by the center, including:
Parking and Street Closure Permits
Permits for diverse purposes, such as residential parking permits and temporary shared spaces, are provided by the transportation service center. Businesses or operations seeking parking lane permits can also obtain them through the center.
Color Curbs
Color curb permits are issued by the transit service center, imposing restrictions on loading activities for people or goods on roads. Permits for White zones, green zones, and general loading zones are available through the center.
Maintenance Requests
Service providers facilitate the submission of maintenance requests for various purposes, including repairing parking meters, faded curbs, traffic signals, payway repair, and bus shelter repair. Requests can be made through the service center's online platform.
Enforcement Requests
Citizens have the option to request enforcement actions to clear roads or pathways of obstructions such as abandoned vehicles, blocked sidewalks or driveways, and parking enforcement concerns. To initiate a request, individuals can call
311 for further assistance. For calls originating outside San Francisco, dial
415.701.2311.
Towing Information
The SFMTA is tasked with towing abandoned or improperly parked vehicles. Car owners seeking information about towed vehicles can obtain it by calling
415.553.1619 for a recorded message with SFPD tow information.
Online Services by SFMTA ( San Francisco Customer Service Center)
The SFMTA's customer service center is dedicated to providing a range of online services pertaining to transportation, parking, bus transits, and more. The
customer service center's online platform facilitates the application process for the following services or programs:
- Residential Parking Permit Sales
- Community Service Enrollment
- Payment Plan Enrollment
- Lifeline Program Enrollment
- Application for Enrollment of Low-Income Discount Program
- Payments for Parking and Transit Citations
- Purchase of Parking Meter Cards
- Purchase of School Coupon Booklets
- Compliance with the requirement for face coverings over the nose and mouth
- Adherence to physical distancing guidelines