USCIS Virginia Service Center

212-620-3418
The USCIS (United States Citizenship and Immigration Services) Virginia Service Center, also referred to as the "USCIS Potomac Service Center" or "USCIS PSC," is certified and registered by the Service Center Operations Directorate (SCOPS) to handle the filing of cases and petitions for US residents. This service center manages the application forms for immigration and naturalization services and processes these forms in a formal manner.

In-Person Support/Counter Services:

The service agency does not provide in-person assistance or counter services for receiving or providing application forms. Service staff only handle application forms that are mailed, submitted online, or filed through the USCIS Lockbox. Walk-in services are not offered, and no interviews are conducted.

Appointments

Online or counter appointments are not available at the service center. Residents must visit a local office or Application Support Center (ASC) located in Virginia to schedule appointments.

Online Services

Residents and immigrants can seek assistance with registering accounts, filing application forms, tracking inquiries/cases, and checking the status of their cases through the online portal.

Connect With USCIS Potomac Service Center Arlington Virginia

For inquiries regarding application forms, case queries, petitions, and general information from the USCIS (United States Citizenship and Immigration Services) Potomac Service Center or the main department, dial (800) 375-5283. Residents living outside the US can contact the helpline at 212-620-3418.

TTY/TDD Support

Individuals with disabilities can seek assistance from the USCIS Potomac Service Center in Arlington, Virginia, by dialing (800-767-1833). A dedicated customer representative will provide accurate assistance.

Case Processing Times

To check or track the processing times of mailed, Lockbox-filed, and online cases, visit the provided link. Send case-related requests or queries via email to LockboxSupport@uscis.dhs.gov.
psc.ncscfollowup@uscis.dhs.gov.
Monday to Friday, 8:00 a.m. to 4:00 p.m. It is Closed on Saturday and Sunday.

USCIS PSC Location

Potomac Service Center, U.S. Citizenship and Immigration Services, 2200 Potomac Center Drive, Stop 2425, Arlington, VA 20598-2425.

Military Help Line

(877-247-4645)
Monday to Friday, 8:00 a.m. to 4:00 p.m. Central Time
militaryinfo@uscis.dhs.gov.

USCIS Service Center Alexandria VA

8850 Richmond Highway, Suite 100, Alexandria, VA 22309-1586
Monday to Friday, 8:00 a.m. to 4:00 p.m. Closed on Saturday & Sunday
TTY/TDD: (800-767-1833)
(800) 375-5283