1300555153The Vicroads Customer Service Centre serves as an integral arm of the Australian transport network, catering to the needs of all drivers and vehicle owners concerning driver licenses, permits, registration, safety, and entitlement statements. The service department provides the following array of services:
Counter Services
The Vicroads customer service center oversees all counter services, encompassing service bookings, changes or updates to personal information and contacts, manual processing such as license and registration applications, submission services, renewal services, heavy transport diaries, testing, and inspection services.
Connectivity Services
Vicroads boasts an extensive network of connectivity, whereby all transport-related general inquiries, feedback, and complaints from customers are recorded or attended to by representatives in accordance with the Vicroads Customer Charter. Through the Vicroads customer charter service department, vehicle owners/drivers can access service support pertaining to road safety regulations, licenses, and registration services. For further assistance, individuals can contact 13 11 71.
Service Appointments/Bookings
The Vicroads customer service department assists drivers in scheduling appointments or booking services at registered offices or transport departments. Victorian customers can also utilize the department for rescheduling or canceling appointments.
Online Services
All online services, including account issues, payment queries, registration checks, license applications, learner permits, vehicle transformations, number plates, titles, registration fees, returns or refunds, as well as cancellation and re-application services for all types of driver licenses, are managed by the Vicroads customer service department.
License and Registration Services
For drivers seeking licensing information or registration service details in languages other than English, the Vicroads customer service support team operates around the clock. The Vicroads customer service center provides language support for all languages spoken in Victoria and other states of Australia.
How to Contact Driver Licensing & Vehicle Registration Service Department?
All
general inquiries pertaining to driver licenses, vehicle registration, transformations, road safety rules, toll payments, registration fees, permits, plates, or titles can be addressed by dialing 13 11 71 or following the steps outlined.
Road and Traffic inquiries
13 11 70 or 133 778Monday to Friday from 8:30 a.m. to 5:00 p.m., Saturday: 8:30 a.m. to 2:00 p.m., and Sunday Closed.Licensing and Registration Service Support
For assistance with driver licenses, test drives, vehicle registrations, permits, and plates, dial
13 11 71 Monday to Friday from 8:30 a.m. to 5:30 p.m., Saturday: 8:30 a.m. to 12:30 p.m., and Sunday Closed. International drivers seeking help with licensing and registration services can call
+61 3 8391 3216.
Driving Offences & Demerit Points
1300 728 977Drink-driving/Drug-driving Offences
1300 723 790Graduate Interpreter Services
(03) 9605 3050Monday to Friday from 8:30 a.m. to 5:00 p.m.Interpreter Services:
(03) 9208 0783
Monday to Friday from 8:30 a.m. to 5:00 p.m.Number Plate Sales
1300 660 417Monday to Friday from 8:30 a.m. to 5:00 p.m.Write to Us
License and Registration Services GPO Box 1644 MELBOURNE VIC 3001.Service Office Address
VicRoads Head Office Administration, 60 Denmark Street, KEW VIC 3101.TTY/TDD Service Support
Specialty helplines are provided for customers with hearing or speech impairments. For hearing or speech customers, dial
13 36 77 and then request
13 11 71. For speak and listen customers, type 1300 555 727 and then request
13 11 71.
Online Account Help
For assistance with personal myVicRoads account issues, customers can call 1300 650 266 between Monday to Friday from 8:30 a.m. to 5:00 p.m. For business myVicRoads account issues, dial 1300 650 266. For partner myVicRoads account issues, call
1300 555 153 Monday to Friday from 8:30 a.m. to 5:00 p.m.