Vicroads Customer Service Centres In Australia: Service Locations & Contacts For Driver Licensing & Vehicle Registration

Vicroads Customer Service Centre is an assistance department of Australian transport network through which all drivers/vehicle owners can avail help regarding the driver licenses, permits, registration, safety and entitlement statements. The service department offers following services:
  • Counter Services: Vicroads customer service center operates all counter services including service booking, change or update personal info, contacts, manual processing like license and registration applications, submission services, renewal services, heavy transport diaries, testing and inspection services.
  • Connectivity Services: Vicroads offers a wide network of connectivity through which all transport related general inquiries, feedback and complaints of customers can be recorded or attended by the representatives that is called by Vicroads Customer Charter. Through the Vicroads customer charter service department, all vehicle owners/drivers can obtain service support regarding the road safety regulations, licenses and registration services. For more help, contact at 13 11 71 .
  • Service Appointments/Bookings: Vicroads customer service department helps drivers to schedule an appointment or book a service at the registered offices or departments of transport. Victorian customers can reach out to the department for re-scheduling or cancellation of appointments.
  • Online Services: All online services including account issues, payment queries, checking registration, license applications, learner permits, vehicle transformation, number plates, titles, registration fees, returns or refunds, cancellation and re-application services for all type of driver licenses are handled or operated by the Vicroads customer service department.
  • License and Registration Services: Drivers that look for the licensing information or registration service details in other languages, Vicroads customer service support team is available on 24/7. Vicroads customer service centre provides all language support spoken in Victoria and other states of Australia.

Vicroads Customer Service Locations & Opening Hours

Vicroads Ballarat Customer Service Centre


Ballarat Customer Hub, 101 Armstrong St North
Ballarat Victoria 3350
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
Service 13 11 71

Vicroads Geelong Customer Service Centre


180 Fyans St
Geelong Victoria 3220
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Carlton Customer Service Centre


459 Lygon St
Carlton Victoria 3053
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Bundoora Customer Service Centre


8 Graduate Road, University Hill
Bundoora Victoria 3083
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Burwood East Customer Service Centre


12 Lakeside Drive
Burwood East Victoria 3151
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
Service number: 13 11 71

Vicroads Dandenong Customer Service Centre


72 - 74 Greens Rd
Dandenong Victoria 3175
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
Service 13 11 71

Vicroads Frankston Customer Service Centre


71 Hartnett Dr
Seaford Victoria 3198
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
Service number: 13 11 71

Vicroads Heatherton Customer Service Centre


77 Corporate Drive
Heatherton Victoria 3202
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
Service number: 13 11 71

Vicroads Broadmeadows Customer Service Centre


Cnr Pearcedale Pde & Johnstone St
Broadmeadows Victoria 3047
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
Service number: 13 11 71

Vicroads Bendigo Customer Service Centre


53-61 Lansell St
Bendigo East Victoria 3550
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
Service number: 13 11 71

Vicroads Benalla Customer Service Centre


50-52 Clarke Street
Benalla Victoria 3672
Opening Hours: Monday to Friday: 8:30 a.m. to 12:00 p.m. and 12:30 p.m. - 4:30 p.m.
Service 13 11 71

Vicroads Bairnsdale Customer Service Centre


535 Princes Hwy (Main St)
Bairnsdale Victoria 3875
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Ararat Customer Service Centre


Shop 2, 56 High St
Ararat Victoria 3377
Opening Hours: Monday to Friday: 8:30 a.m. to 12:00 p.m. & 12:30 p.m. - 4:30 p.m.
Service 13 11 71

Vicroads Cobram Customer Service Centre


Shop 1, 39 Station St
Cobram Victoria 3644
Opening Hours: Monday to Friday: 8.30am-12:00 p.m. & 12:30 p.m.-4:30 p.m.
13 11 71

Vicroads Colac Customer Service Centre


10 Scott St
Colac Victoria 3250
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m. (closed for lunch 12:00 p.m.-12:30 p.m.)
13 11 71

Vicroads Dromana Customer Service Centre


42 Collins Rd
Dromana Victoria 3936
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Echuca Customer Service Centre


55 Mundarra Rd
Echuca Victoria 3564
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Hamilton Customer Service Centre


24 Riley St
Hamilton Victoria 3300
Opening Hours: Monday to Friday: 8:30 a.m. to 12:00 p.m. & 12:30 p.m. - 4:30 p.m.
13 11 71

Vicroads Hoppers Crossing Customer Service Centre


64 Old Geelong Rd (Spotlight Centre)
Hoppers Crossing Victoria 3029
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Horsham Customer Service Centre


14 O'Callaghans Pde
Horsham Victoria 3400
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Hub@exhibition Customer Service Centre


113 Exhibition Street
Melbourne Victoria 3000
Opening Hours: Monday to Friday: 8:00 a.m. to 6:00 p.m.
13 11 71

Vicroads Kyneton Customer Service Centre


2 Beauchamp St
Kyneton Victoria 3444
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Leongatha Customer Service Centre


11 Anderson St (South Gippsland Highway)
Leongatha Victoria 3953
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Maryborough Customer Service Centre


73 Clarendon street
Maryborough Vic 3465
Opening Hours: Monday to Friday: 8:30 a.m. to 11.4 5:00 a.m. & 12:30 p.m. - 4:30 p.m.
13 11 71

Vicroads Melton Customer Service Centre


267 High St
Melton Victoria 3337
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Mildura Customer Service Centre


109 - 111 Orange Ave
Mildura Victoria 3500
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Morwell Customer Service Centre


87 Princes Dr
Morwell Victoria 3840
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Portland Customer Service Centre


114a Percy St
Portland Victoria 3305
Opening Hours: Monday to Friday: 8:30 a.m. to 12:00 p.m. & 12:30 p.m. - 4:30 p.m.
13 11 71

Vicroads Sale Customer Service Centre


28 Princes Hwy
Sale Victoria 3850
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Seymour Customer Service Centre


5 Crawford St
Seymour Victoria 3660
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Shepparton Customer Service Centre


231 - 239 Corio St
Shepparton Victoria 3630
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Sunbury Customer Service Centre


Hume City Council Building (rear of) 7/36 Macedon St
Sunbury Victoria 3429
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Sunshine Customer Service Centre


12 Clarke Street
Sunshine Victoria 3020
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Swan Hill Customer Service Centre


Shop 1, 1 McNeill Ct
Swan Hill Victoria 3585
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Wangaratta Customer Service Centre


Wangaratta Government Centre 62-68 Ovens St
Wangaratta Victoria 3677
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Warragul Customer Service Centre


Unit 5 131 North Rd
Warragul Victoria 3820
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Warrnambool Customer Service Centre


29 Jamieson St
Warrnambool Victoria 3280
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Wodonga Customer Service Centre


82 - 86 Elgin Bvd
Wodonga Victoria 3690
Opening Hours: Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Testing and Inspection Centres

Vicroads Coolaroo Licence Testing Centre
12/1530 Pascoe Vale Road
Coolaroo Vic 3048
Opening Hours: Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Wendouree Ballarat Testing and Inspection Centre
88 Learmonth Rd
Wendouree Victoria 3355
Opening Hours: Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Deer Park Licence Testing Centre (by Appointment Only)
Unit 1, 85 Mt Derrimut Rd (ENTER VIA RADNOR DRIVE)
Deer Park Vic 3023
Opening Hours: Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Ringwood Licence Testing Centre
28 Warrandyte Road
Ringwood Vic 3134
Opening Hours: Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Werribee Licence Testing Centre
205 Watton St
Werribee Victoria 3030
Opening Hours: Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Pakenham East Licence Testing Centre
129 Treloar Lane
Pakenham East Victoria 3810
Opening Hours: Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

How to Contact Driver Licensing & Vehicle Registration Service Department?

  • All general inquiries based on the driver license, vehicle registration, transformation, road safety rules, toll payments, registration fees, permits, plates or titles, dial 13 11 71 or follow the steps of given path.
  • Road and Traffic inquiries: For road and traffic urgencies, contact the service department at 13 11 70 or 133 778 .
  • Monday to Friday: 8:30 a.m. to 5:00 p.m., Saturday: 8:30 a.m. to 2:00 p.m. & Sunday: closed.
  • Licensing and Registration Service Support: For driver licenses, test drives, registration vehicles, permits and plates, dial 13 11 71 in between Monday to Friday: 8:30 a.m. to 5:30 p.m., Saturday: 8:30 a.m. to 12:30 p.m. & Sunday: closed. International drivers can get help regarding the licensing and registration service by calling at +61 3 8391 3216 .
  • Driving Offences & Demerit Points: To report or know about the driving penalties and demerit checking points, dial 1300 728 977 .
  • Drink-driving/Drug-driving Offences: To get information about the drink driving penalties or offences, contact the Alcohol Interlock service centre at 1300 723 790 .
  • Graduate Interpreter Services: All Graduates across Australia can avail help about Interpreter or translation services by dialing (03) 9605 3050 during Monday to Friday: 8.30am- 5:00 p.m.
  • Interpreter Services: Customers can avail VITS (Victorian Interpreter and Translating Services) by making a call at (03) 9208 0783 during Monday to Friday: 8.30am- 5:00 p.m.
  • Number Plate Sales: To make order of a number plate in a hurry, contact at 1300 660 417 in between Monday to Friday: 8.30am- 5:00 p.m.
  • Write to Us: To send written queries or want to send any parcel, forward at the mentioned address License and Registration Services GPO Box 1644 MELBOURNE VIC 3001.
  • Service Office Address: To visit the service office of VicRoads, follow the address VicRoads Head Office Administration, 60 Denmark Street, KEW VIC 3101.
  • TTY/TDD Service Support: For customers having any kind of specialty or diasability, specific helplines are provided by the transport network of Victoria includes: for hearing or speech customers, dial 13 36 77 then ask for 13 11 71 , for speak and listen customers, type 1300 555 727 then ask for 13 11 71 .
  • Online Account Help: For personal myVicRoads account issues, customers can avail support via a call at 1300 650 266 in between Monday to Friday: 8.30am- 5:00 p.m. If having issues in business myVicRoads accounts, dial 1300 650 266 . Having partner myVicRoads account issues, call at 1300 555 153 in between Monday to Friday: 8.30am- 5:00 p.m.