Vicroads Customer Service Centres In Australia

1300555153
The Vicroads Customer Service Centre serves as an integral arm of the Australian transport network, catering to the needs of all drivers and vehicle owners concerning driver licenses, permits, registration, safety, and entitlement statements. The service department provides the following array of services:

Counter Services

The Vicroads customer service center oversees all counter services, encompassing service bookings, changes or updates to personal information and contacts, manual processing such as license and registration applications, submission services, renewal services, heavy transport diaries, testing, and inspection services.

Connectivity Services

Vicroads boasts an extensive network of connectivity, whereby all transport-related general inquiries, feedback, and complaints from customers are recorded or attended to by representatives in accordance with the Vicroads Customer Charter. Through the Vicroads customer charter service department, vehicle owners/drivers can access service support pertaining to road safety regulations, licenses, and registration services. For further assistance, individuals can contact 13 11 71.

Service Appointments/Bookings

The Vicroads customer service department assists drivers in scheduling appointments or booking services at registered offices or transport departments. Victorian customers can also utilize the department for rescheduling or canceling appointments.

Online Services

All online services, including account issues, payment queries, registration checks, license applications, learner permits, vehicle transformations, number plates, titles, registration fees, returns or refunds, as well as cancellation and re-application services for all types of driver licenses, are managed by the Vicroads customer service department.

License and Registration Services

For drivers seeking licensing information or registration service details in languages other than English, the Vicroads customer service support team operates around the clock. The Vicroads customer service center provides language support for all languages spoken in Victoria and other states of Australia.

Vicroads Customer Service Locations & Opening Hours

Vicroads Ballarat Customer Service Centre

BAllarat Customer Hub, 101 Armstrong St North Ballarat Victoria 3350
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Geelong Customer Service Centre

180 Fyans St Geelong Victoria 3220
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Carlton Customer Service Centre

459 Lygon St Carlton Victoria 3053
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Bundoora Customer Service Centre

8 Graduate Road, University Hill Bundoora Victoria 3083
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Burwood East Customer Service Centre

12 Lakeside Drive Burwood East Victoria 3151
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Dandenong Customer Service Centre

72 - 74 Greens Rd Dandenong Victoria 3175
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Frankston Customer Service Centre

71 Hartnett Dr Seaford Victoria 3198
Monday to Friday: 8:30 a.m. to 4:30 p.m.
Service number: 13 11 71

Vicroads Heatherton Customer Service Centre

77 Corporate Drive Heatherton Victoria 3202
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Broadmeadows Customer Service Centre

Cnr Pearcedale Pde & Johnstone St Broadmeadows Victoria 3047
Monday to Friday: 8:30 a.m. to 4:30 p.m.
Service number: 13 11 71

Vicroads Bendigo Customer Service Centre

53-61 Lansell St Bendigo East Victoria 3550
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Benalla Customer Service Centre

50-52 Clarke Street Benalla Victoria 3672
Monday to Friday: 8:30 a.m. to 12:00 p.m. and 12:30 p.m. - 4:30 p.m.
13 11 71

Vicroads Bairnsdale Customer Service Centre

535 Princes Hwy (Main St) Bairnsdale Victoria 3875
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Ararat Customer Service Centre

Shop 2, 56 High St Ararat Victoria 3377
Monday to Friday: 8:30 a.m. to 12:00 p.m. & 12:30 p.m. - 4:30 p.m.
Service 13 11 71

Vicroads Cobram Customer Service Centre

Shop 1, 39 Station St Cobram Victoria 3644
Monday to Friday: 8.30 a.m. - 12:00 p.m. & 12:30 p.m. - 4:30 p.m.
13 11 71

Vicroads Colac Customer Service Centre

10 Scott St Colac Victoria 3250
Monday to Friday: 8:30 a.m. to 4:30 p.m. (closed for Lunch 12:00 p.m. - 12:30 p.m.)
13 11 71

Vicroads Dromana Customer Service Centre

42 Collins Rd Dromana Victoria 3936
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Echuca Customer Service Centre

55 Mundarra Rd Echuca Victoria 3564
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Hamilton Customer Service Centre

24 Riley St Hamilton Victoria 3300
Monday to Friday: 8:30 a.m. to 12:00 p.m. & 12:30 p.m. - 4:30 p.m.
13 11 71

Vicroads Hoppers Crossing Customer Service Centre

64 Old Geelong Rd (Spotlight Centre) Hoppers Crossing Victoria 3029
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Horsham Customer Service Centre

14 O'Callaghans Pde Horsham Victoria 3400
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Hub@exhibition Customer Service Centre

113 Exhibition Street Melbourne Victoria 3000
Monday to Friday: 8:00 a.m. to 6:00 p.m.
13 11 71

Vicroads Kyneton Customer Service Centre

2 Beauchamp St Kyneton Victoria 3444
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Leongatha Customer Service Centre

11 Anderson St (South Gippsland Highway) Leongatha Victoria 3953
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Maryborough Customer Service Centre

73 Clarendon Street Maryborough Vic 3465
Monday to Friday: 8:30 a.m. to 11.4 5:00 a.m. & 12:30 p.m. - 4:30 p.m.
13 11 71

Vicroads Melton Customer Service Centre

267 High St Melton Victoria 3337
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Mildura Customer Service Centre

109 - 111 Orange Ave Mildura Victoria 3500
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Morwell Customer Service Centre

87 Princes Dr Morwell Victoria 3840
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Portland Customer Service Centre

114a Percy St Portland Victoria 3305
Monday to Friday: 8:30 a.m. to 12:00 p.m. & 12:30 p.m. - 4:30 p.m.
13 11 71

Vicroads Sale Customer Service Centre

28 Princes Hwy Sale Victoria 3850
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Seymour Customer Service Centre

5 Crawford St Seymour Victoria 3660
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Shepparton Customer Service Centre

231 - 239 Corio St Shepparton Victoria 3630
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Sunbury Customer Service Centre

Hume City Council Building (rear Of) 7/36 Macedon St Sunbury Victoria 3429
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Sunshine Customer Service Centre

12 Clarke Street Sunshine Victoria 3020
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Swan Hill Customer Service Centre

Shop 1, 1 McNeill Ct Swan Hill Victoria 3585
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Wangaratta Customer Service Centre

Wangaratta Government Centre 62-68 Ovens St Wangaratta Victoria 3677
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Warragul Customer Service Centre

Unit 5 131 North Rd Warragul Victoria 3820
Monday to Friday: 8:30 A.m. to 4:30 P.m.
13 11 71

Vicroads Warrnambool Customer Service Centre

29 Jamieson St Warrnambool Victoria 3280
Monday to Friday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Wodonga Customer Service Centre

82 - 86 Elgin Bvd Wodonga Victoria 3690
Monday to Friday: 8:30 A.m. to 4:30 P.m.
13 11 71

Vicroads Testing and Inspection Centres

Vicroads Coolaroo Licence Testing Centre

12/1530 Pascoe Vale Road Coolaroo Vic 3048
Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Wendouree Ballarat Testing and Inspection Centre

88 Learmonth Rd Wendouree Victoria 3355
Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Deer Park Licence Testing Centre (by Appointment Only)

Unit 1, 85 Mt Derrimut Rd (ENTER VIA RADNOR DRIVE) Deer Park Vic 3023
Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Ringwood Licence Testing Centre

28 Warrandyte Road Ringwood Vic 3134
Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Werribee Licence Testing Centre

205 Watton St Werribee Victoria 3030
Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

Vicroads Pakenham East Licence Testing Centre

129 Treloar Lane Pakenham East Victoria 3810
Monday to Saturday: 8:30 a.m. to 4:30 p.m.
13 11 71

How to Contact Driver Licensing & Vehicle Registration Service Department?

All general inquiries pertaining to driver licenses, vehicle registration, transformations, road safety rules, toll payments, registration fees, permits, plates, or titles can be addressed by dialing 13 11 71 or following the steps outlined.

Road and Traffic inquiries


13 11 70 or 133 778
Monday to Friday from 8:30 a.m. to 5:00 p.m., Saturday: 8:30 a.m. to 2:00 p.m., and Sunday Closed.

Licensing and Registration Service Support

For assistance with driver licenses, test drives, vehicle registrations, permits, and plates, dial 13 11 71
Monday to Friday from 8:30 a.m. to 5:30 p.m., Saturday: 8:30 a.m. to 12:30 p.m., and Sunday Closed. International drivers seeking help with licensing and registration services can call +61 3 8391 3216.

Driving Offences & Demerit Points


1300 728 977

Drink-driving/Drug-driving Offences


1300 723 790

Graduate Interpreter Services


(03) 9605 3050
Monday to Friday from 8:30 a.m. to 5:00 p.m.

Interpreter Services:


(03) 9208 0783
Monday to Friday from 8:30 a.m. to 5:00 p.m.

Number Plate Sales


1300 660 417
Monday to Friday from 8:30 a.m. to 5:00 p.m.

Write to Us


License and Registration Services GPO Box 1644 MELBOURNE VIC 3001.

Service Office Address


VicRoads Head Office Administration, 60 Denmark Street, KEW VIC 3101.

TTY/TDD Service Support


Specialty helplines are provided for customers with hearing or speech impairments. For hearing or speech customers, dial 13 36 77 and then request 13 11 71. For speak and listen customers, type 1300 555 727 and then request 13 11 71.

Online Account Help


For assistance with personal myVicRoads account issues, customers can call 1300 650 266 between Monday to Friday from 8:30 a.m. to 5:00 p.m. For business myVicRoads account issues, dial 1300 650 266. For partner myVicRoads account issues, call 1300 555 153
Monday to Friday from 8:30 a.m. to 5:00 p.m.

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