What Is Mortgage Service Center Letter

General Info: Mortgage Service Center Letter is a transfer notification to the mortgage loan borrower from the service provider. In this transfer notice/letter, the loan service provider transfers the case of borrower to another Company. The transfer of mortgage servicing never impacts the borrower's escrow accounts, loan interest rates, payment schedules or others. In most of the cases, borrower get a letter from the bank or financial institution during certain foreclosures. When the transfer notice of loan servicing is being processed by the service provider, a letter is sent to the borrower before two weeks and is known as "goodbye letter". Loan borrower also get a letter from the new service operator within 15 days of transfer and is know by "hello/welcome letter". In both letters/notices, borrower will find information about the loan pending amount, payment options, address and contact details of the new loan service provider. If the borrower have any issue with the transfer letter/notice, do not contact on the number or click the link given in the letter or share any personal details or account/card related information with anyone. Borrowers can feel free to reach out the service office of the current lender or bank for the confirmation of transfer notice and to avoid any kind of frauds or scams.

How to Avoid/Report Mortgage Servicing Transfer Scams & Frauds?

  • Consumer Support Number (Frauds/Scams): For bank and lender scams and frauds, contact The Consumer Financial Protection Bureau (CFPB) at (855) 411-(2372) or (855) 729-2372 (TTY/TTD) in between Monday through Friday: 8:00 a.m. to 8:00 p.m. ET.
  • Mailing Address: Having complaints and concerns about the mortgage servicing and transfer letters, mail at Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038.
  • Report Deceptive Mortgage Practices and Scams: Residents of USA can report deceptive mortgage balances, fake statements, and other practices by making a call at (1-888-995-4673) .

Mortgage Service Centers/Office Locations Across USA

The Mortgage Service Center Jacksonville FL

3293 Hodges Blvd, Jacksonville, FL 32224, United States
Service desk: 855-863-2265
Monday -Friday 7:00 a.m. to 8:00 p.m., Sat 8:00 a.m. to 5:00 p.m. EST

The Mortgage Service Center Brentwood TN

Service Office Address: 1616 Westgate Circle, Suite 230, Brentwood, TN 37027
Contact Phone: 615-374-7676
Cell number: (615) 559-2061
cindym@myccmortgage.com
Fax: 615-632-0401

The Mortgage Service Center Nolensville TN

Service agency: 3333 Aspen Grove Dr, Suite 100, Franklin, TN 37067
(615) 224-8851

Mortgage Protection Service Center

Center location: Mortgage Protection Center, 1214 Turrentine St., Burlington, NC 27215
Service number: 1-855-490-4656

Mortgage Network New Jersey Service Center

Mailing address: 99 Conifer Hill Drive in Danvers, MA 01923 Attn: Loan Servicing
Mortgage Network Servicing Department: 800-334-4648
email: servicing@mortgagenetwork.com
fax: 866-568-6120

Mortgage Service Center First Hawaiian Bank (FHB)

Mailing address: First Hawaiian Bank, PO Box 3200, Honolulu, HI 96847
Customer Service Center: (808) 844-4444
Mortgage payment: (808) 844-4178 / 1-800-362-7606
Monday through Friday: 7:30 a.m. to 4:30 p.m. HST

Mortgage Service Center PHH

Mailing address: PHH Mortgage Services, P.O. Box 66002, Lawrenceville, NJ 08648
Customer Service Phone: (800) 449-8767
CustomerCare@mortgagefamily.com

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