To receive a response from Xcel Energy Company, please submit your details through the
Contact Us page. Xcel Energy will contact you either through a call or email.
For general questions and issues related to new connections and refills, customers can contact Xcel Energy through a call at
800-895-1999 or via email at
Inquire@xcelenergy.com.
Start, Stop & Transfer
If you require assistance with new connections or starting, stopping, or moving Xcel Energy services, speak with a representative at
(800) 895-4999.
For Electric Outages
To report electric outages, dial
800-895-1999 24/7. The utility service center is located at 3000 Maxwell Ave, Newport, MN 55055.
Text Us Support
Customers can report utility outages directly by sending an SMS. Type "Text OUT" and send it to 98936. After sending outage reports, check the status by typing "Text STAT" and send it to 98936.
Report Gas Outages
For reporting gas leakages or outages, talk to a service agent at
800-895-2999.
Talk to Energy Experts
If you have questions about utility services or energy facilities, talk to experts at
800-481-4700 between Monday to Friday, 8:00 a.m. to 5:00 p.m.
Xcel Energy Claims Department
Customers can visit the claims office located at 401 Nicollet Mall - 8th Floor, Minneapolis, MN 55401, or call at
612-215-4512 .
Outages & Emergencies
Dial
9-1-1 during emergencies. Before digging, customers are requested to call
811 to protect buried gas or electric lines.
Near Me Locations
Find
Nearby Service Centers for utility services (electric and gas) through the mentioned path.
Bill Payment Modes
Customers have various options for paying bills for gas and electricity connections. Here are the mentioned ways:
Pay By Mail
Send bill payments to Xcel Energy, P.O. Box 9477, Minneapolis, MN 55484-9477.
Online/Paperless Billing
Utilize the Xcel online portal for bill payments by registering for paperless billing.
Pay By Phone
Dial
800-895-4999 and inquire about automated billing and payments. For the bill payment process, contact Fiserv at
888-747-1523 .
Credit or Debit Card Payments
Xcel Energy accepts Credit and Debit Card payments from registered customers. Use the BillMatrix portal for secure bill payments.
Auto Pay
Enroll in
Auto Pay for secure billing and payments.
In Person
Make a personal visit to nearby pay stations/collection centers and pay bills in cash or send money orders.
Mobile App
Utilize the Xcel App for billing and payments, available for download from the Google Play Store or Apple store.
Services and Programs Offered
- HomeSmart Appliance Repair & Replacement
- Moving Services
- Tree Trimming and Removal
- Equipment Rebates & Farm Programs
- New Xcel Energy Connection
- Electric Vehicles & Energy Efficient Buildings
- Outdoor Lighting, Start, Stop & Transfer
- Home Lighting & Rebates
- Overhead to Underground Conversion
- Residential & Business Renewable Energy Programs
- Heating and Cooling Rebates