Xiaomi Mi USA is the manufacturer of a diverse range of Smart Devices, Stream TV, Electric Scooters, Toys, and charging devices, among other products. The service centers are dedicated to providing repair and maintenance services for these products.
Xiaomi Mi Customer Service
For inquiries and assistance, you can call the Xiaomi Mi Customer Service at
1-833-942-6648 to speak with a customer service representative. The service hours are Monday through Friday from 8:00 a.m. to 6:00 p.m. CST.
Stream TV
To get consultation related to Stream TV and its accessories such as Mi Box, Mi Smart Compact Projector, and Mi TV Stick, you can contact the service center.
Smart Devices
The service center is available to provide assistance with all smart devices, including Mi Air Purifier 3H, Mi Air Purifier HEPA Filter, Mi Air Purifier 3C, Mi Smart Plug, etc., regarding orders and services.
Mi Electric Scooter
Customers can explore the complete repair program for electric scooters online, covering aspects like power button controls, battery life, components, accessories, etc.
Toys
This includes assistance for automated or electric toys such as Mi Robot Builder Rover, Mi Truck Builder, covering parts, steering wheel control systems, mechanical transmissions, and more.
Charging Support
Charging support is offered for Xiaomi mobile phones, addressing features like Dual USB-A output, input ports, Lithium-ion polymer battery, input overvoltage protection, hardware, and more.
How to Contact Xiaomi Mi Service Centre in USA
Number of ways to contact Xiaomi Mi service center in USA are by phone, Email or Chat.
Dial
1-833-942-6648 to get service enquiries answered related to the phones, or smart devices.
Service Hours
The service hours are Monday through Friday from 8:00 a.m. to 6:00 p.m. CST.
Email Service
Send queries via email at
service.us@xiaomi.comChat Online
The chat support is available from service hour 08:00 a.m. to 6:00 p.m. CST daily and can be initiated by clicking
Chat Icon on support or contact us page of Xiaomi Mi website.
Replacement Support
Customers have the option to request a replacement or cancel an order online before the product is shipped. If prepayment has been made through credit card, debit card, or net banking, customers will receive a full refund of the amount. It is important to note that once an order has been shipped, it cannot be canceled under any circumstances. To replace or cancel an order, follow the steps outlined below:
Sign in to the online account and navigate to the "Orders" section.
Click on the "Cancellation" option and provide all the necessary details to confirm the cancellation request.
Warranty Services
Warranty services are available during the "Limited Warranty Period," which commences from the original date of purchase. Customers can make warranty service requests by emailing
service.us@xiaomi.com. It is important to note that for warranty claims, the product must be in its original packaging or any other packaging that provides proper protection similar to the original packaging. For additional assistance, customers can contact at
(1-833-942-6648).
What is The Return Policy?
Customers seeking support or services related to the return policy should reach out to the authorized sellers from whom they purchased the product. They need to contact the respective sellers for product return services.
How to Check Product Authentication
To verify product authenticity or check phone purchase details, visit the support page and click on Product Authentication. Choose the relevant method for the phone, enter the EMI number in the box, and for authentication, enter the 20-digit security code to obtain details.