Metro Service Center Dallas Texas: Watch Repair

Metro Service Center

  • Metro Watch Services: Metro is the authorized watch repair service center for the leading brands like Fossil, Adidas, Armani Exchange, Chaps, Diesel, DKNY, etc with specialization in repairing Watch crystal, Hands, Case, Dial, pushers, crown, movement, clasp, and more.
  • Details about the complete service support can be availed by phone at 1-800-842-8621
  • Metro Watch Repair Request: To make repair request take print of the PDF Repair request form at and fill out the form to send it with the time piece or watch that needs to be repaired. Please note down to include one form per timepiece. For more detailed assistance contact customer service team at
    1-800-842-8621 or drop email to
  • Battery Replacement Services: The service center provides the professional battery replacement services but it is requested to give a call to the center before visiting to check availability of the battery in accordance with type and watch model. Get assistance by giving call at 1-800-842-8621

Metro Watch Warranty & Repair Services

The warranty is provided only for the hands, dial, and watch movement component if found damaged in material or workmanship and will be replaced or repaired free of the cost by Metro Service Center. However, the shipping return and handling fees will be applicable on all warranty services.
Out of Warranty Repairs: For out of warranty watch service or repair costs will be found at the below of the repair form.
Please make sure to send Watches only excluding original packing along with the completed Watch repair form and payment and mail to
Metro Service Center
Sanden Drive
Dallas, TX 75238
Generally watches are returned back within 3 to 5 weeks to complete entire process.

Metro Watch Registration Services

To get watch registered visit for questions or other support related to the registration services contact service desk at 1-800-842-8621

Metro Watch Shipping And Repair Instructions

For shipping and repairs follow the instructions to get it done in right way.
1. Form must be completed with full details.
2. Include one form per timepiece ( keeping a copy of the record is a must)
3. For warranty repairs include the proof of purchase(Warranty Card) if missed the costs will be charged under non-warranty services.
4. Enclosing full payment is a must by the Credit Card, check, or money order. Payments through check or money order must be made or payable to Metro Service Center.
5. Watch or timepiece must be sent through only insured or traceable means only because the metro service center is not responsible for any damage or loss through shipping.
6. For California return shipping cost is waived off.
7. Sending watches in original packaging is prohibited as packing is not returned back with the item.
8. Center ships back watches through USPS.
9. Charges off $8.50 as shipping costs will be incurred on warranty services.
For any sort of help and support contact center at 1-800-842-8621 or via email at

Metro Watch Service Center Dallas Texas Location

Contact Metro Service center located in Dallas Texas to obtain repair and service assistance for leading watch brands including Fossil, Relic, Skagen, and Skechers, and miuch more using details mentioned below.
Service Center Location: Metro Service Center, 10615 Sanden Dr, Dallas, TX 75238, United States.
Customer Service Number: Get in touch with the center by dialing service number at +1 800-842-8621
Service Hours & Days: Monday to Friday 8 AM - 7 PM, Saturday 9: 30 AM - 6 PM

How to Fill Metro Watch Repair Form Online?

To Fill Metro watch repair form click to Metro Repair Form and fill out the form using PDF editor. Instructions are mentioned in the first section of the form. Customer and repair information is required for submitting the form. Once filled get the form printed and send it to the following address
Metro Service Center
Attn: Repairs DEPT
10615 Sanden Dr, Dallas, TX 75238, United States
For any concerns call to +1 800-842-8621

What Type Repair Is Offered By Metro Watch Service Center?

Metro watch service centers offer complete services and repairs regarding the following.
Watch Crystel Repair/ Replacement: The center performs professional watch crystal replacements in case of break or crack. The genuine finished or cut crystals are available for replacement requirements to restore watch shape and elegance back.
Watch Movement Services: Both automatic and mechanical watch movement services are carried out by the center according to the different models and maintenance levels. Lubrication for movement components is done at the center to ensure the proper working of the timepiece.
Watch Bands & Straps Service: Professional replacement of the bands & straps are provided by the center as the center carries the full line of the high-quality straps or brands. In addition, a wide selection of band parts, including clasps, links, end pieces, and buckles are found at the center.
Watch Restoration Services: Dial +1 800-842-8621 or drop email to to get assistance about the watch restoration service.
Watch Dial Repairs/ Services: The watch dial repairs and replacement services are offered at thre center with along with the case. For further details contact center call to +1 800-842-8621 .

What is Watch Overhaul Service?

The watch overhaul consists of taking off the movement completely and ultrasonically cleaning & re-oiling it. In addition, the entire watch components including casing and bands are also cleaned with the ultrasonic cleaner as well polished. Once the entire process is completed the watch is re-assembled as well as retimed and is inspected for proper working and performance. It is always requested to get the watch overhauled within 4- 5 years of time frame.

Consumer Quires to Metro Service Center Dallas Texas

Mr. Artra McNeil IIOct 26, 2018
One of my Michael kors watches, I need to add two more links in my watch and the other one needs another bezel.
Ms. Erika NatoriJan 09, 2015
I had sent my watch through the UPS store to Metro Service Center. I accidentally lost my tracking.