The provision of immigration-related services to US citizens is undertaken by the dedicated service center. This service encompasses citizenship access, green card services, employment, and financial assistance. Additionally, the service center offers services for the renewal of citizenship cards, visa processing, and travel document services.
To connect with a support center executive and seek necessary assistance, individuals can make a call at 800-375-5283
. Operating hours are Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern.
Outside US Support
Citizens calling from outside the USA can reach the service center at 212-620-3418
Case Processing Time
The service center adheres to set timelines for processing various types of cases. Clients can check the Processing Time
online by providing case details. The designated service center is located at "850 S St, Lincoln, NE 68508."
Service Helpline Channels
For general questions about EEO, the Office of Equal Opportunity and Inclusion can be reached at 202-587-9907
For EEO complaints, a call can be made to 866-860-8885
or an email sent to Cisfirstname.lastname@example.org
For disability accommodations, individuals can call 855-591-7958
or email Disabilityaccommodations@uscis.dhs.gov
For the Special Emphasis Program, contact can be made at 202-587-9907
or via email at Diversityandinclusion@uscis.dhs.gov