Arcteryx Vs Patagonia Warranty

Arcteryx is an Canadian high-end Company that makes outdoor apparel as well as equipment. Arcteryx is headquartered in North Vancouver, Canada. Arcteryx mainly focuses on technical apparel used in mountaineering and Alpine sports.
Customer Service for Warranty: For any questions related to warranty please call at 1-866-458-2473
Hours of Calling: Americas can call from 8:00 a.m. to 5:00 p.m., Monday to Friday and Europe 9:00 a.m. to 5:00 p.m. Monday to Friday

Limited Warranty

ProductWarranty Period
Footwear other than ski boots1 year from date of purchase
Climbing Gear2 years from date of purchase
Voltair Airbag Battery1 year from date of purchase
Ski Boots1 year from date of purchase
Voltair Airbag (excludes battery)3 years from the date of purchase by the original purchaser or 50 inflations, whichever occurs first

Conditions for Warranty

  • The customer must be the original purchaser of the product having a valid proof of purchase from the authorized Arcteryx dealer
  • The damaged product must be a result of normal, individual use
  • Warranty does not apply to purchases from, Third party auction sites, Unauthorized dealers, or purchases from dealers selling altered or modified products

Arcteryx Warranty Claims

The steps for the Arcteryx warranty claim are mentioned below
  • To began the warranty visit the online Product Service Request form
  • The customer needs to fill out the form including the picture of the original receipt of the authorized Arc’teryx dealer from where the purchase was made as well as the picture of the product click on service request
  • After receiving the request form Arcteryx will email a confirmation of receipt. After checking the form Arc’teryx will proceed with the next steps which may include a Return Authorization Number as well as shipping instructions.
  • To complete the warranty claim the customer must send the product to the Arc’teryx Product Service Center
Note: For further help regarding warranty claim please call at 1-866-458-2473

What Does Limited Warranty Not Cover?

  • Damages Caused by Misuse or by Accident
  • Damages Caused by burns, abrasions, cuts and tears
  • Modification or repair done outside of Arcteryx customer service

Patagonia Warranty

Patagonia is an American Company that makes and sells outdoor clothing as well as gear for men, women, and children. Customer can buy products online, from an authorized dealer, or in bricks and mortar stores worldwide. Below are some examples of what they offer
  • Jackets and vests
  • Shirts and T-shirts
  • Sweaters, Socks and Boots

Warranty Customer Service

If the customer wants to claim the warranty by contacting customer service call at 1-800-638-6464 , calling hours weekdays 6:00 a.m. to 6:00 p.m.,
Weekends 7:00 a.m. to 3:00 p.m.

Ironclad Guarantee

Patagonia Ironclad guarantee means Patagonia guarantees everything. If the customer is not satisfied with the products at the time of receiving the product or if products do not perform to the customer satisfaction the customer can return it to the store from where it is bought or to Patagonia for a replacement, or repair, or refund. The important point to note is that damage done due to wear and tear is repaired at a reasonable charge.

Does Patagonia Have a Lifetime Warranty?

Most Patagonia’s products come with a lifetime warranty. Customers who are not satisfied with Patagonia products can return the product for
  • Repair
  • Replacement
  • Refund
In some cases, Patagonia is willing to fix the item free of charge. If the customer is returning an item for any reason, Patagonia wants to make sure that it is clean. Otherwise, Patagonia will send it back. When returning the item for a replacement the customer needs to
  • Send the item back on time
  • The customer needs to ensure that it is in a new condition and that the tag is also attached
Take a look at the table below for details.
Type of CostCovered
Refund for dissatisfactionYes
Wear and tear damage repairNo
Repair of damage on technical items like wetsuits, waders, etc.Maybe

How Do I Claim a Warranty Directly with Patagonia?

The customer can claim a warranty for the purchased Patagonia product in 3 ways
  • On the Company’s website
  • By contacting customer service
  • In Patagonia’s stores or authorized retailers

Claiming a Warranty Online

To file a request for an exchange or refund on Patagonia’s official website, follow the steps mentioned below
  1. Go to the Returns and Exchanges page
  2. Enter the order number and billing ZIP code
  3. Click Next button and enter the required information to claim the warranty
Can’t Find Order Number
If the customer can't find the order number, then follow steps mentioned below
  1. Use Patagonia’s Online form
  2. Fill out personal details like name, address, street, etc
  3. Enter the information about the product as well as provide a reason for returning the product. If the customer is returning more than 2 items then use more forms
  4. Mail the form, purchase receipt, as well as the product to Patagonia, Returns 8550 White Fir St Reno, NV 89523

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