Patagonia Lifetime Guarantee And Warranty

Patagonia is an American Company that makes and sells outdoor clothing as well as gear for men, women, and children. Customer can buy products online, from an authorized dealer, or in bricks and mortar stores worldwide. Patagonia has hundreds of outlets in more than 10 countries across 5 continents as well as factories in 16 countries. Below are some examples of what Patagonia offers
  • Jackets and vests
  • Shirts and T-shirts
  • Sweaters, Socks, and Boots

Contact Customer Service for Warranty

If the customer wants to claim the warranty by contacting customer service call at 1-800-638-6464, calling hours weekdays 6:00 a.m. to 6:00 p.m., Weekends 7:00 a.m. to 3:00 p.m.

Ironclad Guarantee

Patagonia Ironclad guarantee means Patagonia guarantees everything. If the customer is not satisfied with the products at the time of receiving the product or if products do not perform to the customer satisfaction the customer can return it to the store from where it is bought or to Patagonia for a replacement, or repair, or refund. The important point to note is that damage done due to wear and tear is repaired at a reasonable charge.

Does Patagonia Have a Lifetime Warranty?

Most Patagonia’s products come with a lifetime warranty. Customers who are not satisfied with Patagonia products can return for
  • Repair
  • Replacement
  • Refund
In some cases, Patagonia is willing to fix the item free of charge. If the customer is returning an item for any reason, Patagonia wants to make sure that it is clean. Otherwise, Patagonia will send it back. When returning the item for a replacement the customer needs to
  • Send the item back on time
  • The customer needs to ensure that it is in a new condition and that the tag is also attached

How Do I Claim a Warranty Directly with Patagonia?

The customer can claim a warranty for the purchased Patagonia product in 3 ways
  • On the Company’s website
  • By contacting customer service
  • In Patagonia’s stores or authorized retailers

Claiming a Warranty Online

To file a request for an exchange or refund on Patagonia’s official website, follow the steps mentioned below
  • Go to the Returns and Exchanges page
  • Enter the order number and billing ZIP code
  • Click Next button and enter the required information to claim the warranty

Can’t Find Order Number

If the customer can't find the order number, then follow the steps mentioned below
  • Use Patagonia’s online form
  • Fill out personal details like name, address, street, etc
  • Enter the information about the product as well as provide a reason for returning the product. If the customer is returning more than 2 items then use more forms
  • Mail the form, purchase receipt, as well as the product to Patagonia, Returns 8550 White Fir St Reno, NV 8952

Patagonia Warranty Repair Process

The repair process of the Patagonia are as follows
  • In-store repairs include zipper repairs, patching, and most broken snaps
  • For comprehensive repairs, products are sent to the Repair Center located in Reno, NV. It is one of the largest apparel repair facilities in the USA
  • The average repair time is approximately 6 to 8 weeks. Most items are repairable
  • If a Product is deemed to be unrepairable, Patagonia will contact the customer about options. It is highly advisable to clean the product before submitting it for repair under warranty

Warranty Return

  • To begin the online warranty return process, visit Returns page , the customer need the order number and email to begin the online warranty return process
  • If the customer has the order number, Patagonia recommends using $5.00 printable return shipping label that includes tracking as well as insurance for the package
  • The $5.00 shipping label is deducted from the refund or merchandise credit.
  • If the customer does not have an order number, please go to Return Form and ship the package

What Will My Repair Cost?

Patagonia will repair all the products that are covered by the Ironclad Guarantee/Warranty free of charge. Once the repair is complete, Patagonia ship the product back to the customer with the return shipping costs covered by Patagonia.
Note: Please note, if the garment is not in freshly washed condition, the customer may incur a laundering fee.

Contact by Scan

Contact Patagonia Lifetime Guarantee And Warranty by Scanning this QR Code

Your Input Matters

Satisfactory Service
Issue Resolved
Overall Satisfaction


Add a Query

Major Countries