www.ezdrivema.com - Customer Service Guide

EZDriveMA service center is entitled for toll collection, payments, invoices, card activation and deactivation.
  • Get in touch with the customer service department at (877) 627-7745 between Monday to Friday: 9:00 a.m. to 5:00 p.m.
  • Service Appointments: book an appointment to avail all possible assistance
  • Email the support team at customer.service@ezdrivema.com for all general queries and concerns based on the customer services offered by EZDriveMA
  • The service hours of the department lie in between Monday to Friday: 9:00 a.m. to 5:00 p.m., closed on weekends
  • Visit at EZDriveMA Customer Service Center at "27 Midstate Drive, Auburn, MA 01501-1800" in order to avail walk-in services and support
  • Transponders can also send questions and queries about the toll payments or returns via fax at (508) 786-5222

Www.ezdrivema.com/EZDriveMA RMV (Registry of Motor Vehicles) Service Numbers

www.ezdrivema.com Locations & Hours

At the official webpage of EZDriveMA (www.ezdrivema.com) drivers can find out all customer service centers or locations. Find out nearby EZDriveMA office select area from the listed locations:

EZDriveMA Ludlow Customer Service Center


Ludlow, MA 01056
Monday to Friday: 7:00 a.m. to 7:00 p.m. & Saturday: 9:00 a.m. to 1:00 p.m.
(877) 627-7745

Auburn EZDriveMA Customer Service Center


27 Midstate Drive, Auburn, MA 01501
Contact At: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974
Timings: Monday to Friday: 9:00 a.m. to 5:00 p.m.

EZDriveMA Customer Service Center - Boston MA


Tunnel Administration Building, 145 Havre St, Boston, MA 02128
Service Timings: Monday to Friday: 7:00 a.m. to 7:00 p.m. & Saturday: 9:00 a.m. to 1:00 p.m.
(877) 627-7745
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974

Natick Ezdrivema Customer Service Center


Tpke East, Natick, MA 01760
(877) 627-7745
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974
Opening Monday to Friday: 8:00 a.m. to 4:00 p.m.

East Boston EZDriveMA Customer Service Center


Office Location: Tunnel Administration Building, 145 Havre Street, East Boston, MA 02128
Office Telephone: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974
Opening Monday to Friday: 8:00 a.m. to 4:00 p.m.

Lee EZDriveMA Customer Service Center


Office Address: Lee Service Plaza, Eastbound on the Massachusetts Turnpike, between exits 3 & 10, Lee, MA 01238
Customer Service Office Number: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974
Tuesday and Friday: 7:00 a.m. to 3:00 p.m.
Wednesday and Thursday: 11:00 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Saugus EZDriveMA Customer Service Center


Customer Service Location: Inside the Square One Mall, 1201 Broadway, Route 1 South, Saugus, Massachusetts 01906
Customer Service Contact: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974
Customer Service Timings: Monday to Friday: 11:00 a.m. to 7:00 p.m.


Www.ezdrivema.com/EZDriveMA Website not Working


If the website of EZDriveMA is not working, transponders can reach out to the customer service offices of EZDriveMA via a call at the given means:
EZDriveMA Customer Service CentersPhone Numbers
Auburn MA (877) 627-7745 /customer.service@ezdrivema.com
East Boston MA (877) 627-7745 /customer.service@ezdrivema.com
Lee MA (877) 627-7745 /customer.service@ezdrivema.com
Ludlow MA (877) 627-7745 /customer.service@ezdrivema.com

EZDriveMA Rental Car Customer Service

EZDriveMA Rental Car toll payments can be made via using personal toll pass or card. Rental vehicle drivers can also avoid all toll roads, bridges and tunnels. If the rental vehicle provider can offer you a toll pass on rent that will be best option for customers to travel across the Massachusetts and outside the state. Toll Pass Devices (TPDs) can be availed at selected locations of the state including Brighton, Cambridge, Brookline, Boston Logan Airport, Somerville and other downtown areas of Boston. For more questions and enquiries contact at:
One Ashburton Place, Boston, MA 02108 Fleet
Policy & Administration Phone Number: 617-720-3185
Violations and Mileage Questions: 617-720-3136
Telematics Questions: 617-720-3178
Fuel Card (WEX) or Owned Vehicles: 617-720-3109
Lease Process: 617-720-3196
Westboro Vehicle Lot: 617-835-3216
Vehicle Management Auditor: 617-720-3154

EZDriveMA Appeal

Avail EZDriveMA Appeal form for sending requests or queries about the Pay by Plate MA charge accounts. Pay by Plate MA is a EZDriveMA program operated by MassDOT (Massachusetts Department of Transportation) for toll collection services through video images of vehicle's license plate number. Appeal for the Pay by Plate MA account can be made by downloading the form and fulfill all credentials with accurate details. Send completed appeal forms via mail at Commonwealth of Massachusetts, EZDriveMA Payment Processing Center, P.O. Box 847840, Boston, MA 02284-7840 or fax at: (508) 786-5222

EZDriveMA Account Support

EZDriveMA Login is a resource tool through which drivers can avail access to all online facilities and services of EZDriveMA including:
  • Login/Sign Up Account: Drivers of Massachusetts can get access to create or login into the EZDriveMA account for reviewing invoices, payments, and many more options of the account
  • Forms and Applications: Through login portal avail access to download and print out the forms and applications of EZDriveMA
  • Fee Schedule: Via the online resource tool drivers can get access to schedule fee/fine payments
  • Forgot/Reset Username, Password 0r Unlock Account: Through EZDriveMA account portal transponders are able to avail support or access to recover, reset or change username, password, and unlock the locked accounts
  • Pay Tolls: Transponders can use credit or debit cards for making online payments of road tolls through EZDriveMA account portal

www.ezdrivema.com - Services & Facilities

www.ezdrivema.com is an official website of EZDriveMA operated by MassDOT (Massachusetts Department of Transportation). EZDriveMA is an electronic tolling program operating in the state of Massachusetts under the supervision of Massachusetts Department of Transportation. At the www.ezdrivema.com, drivers or transponders can avail all services and facilities regarding the billing and payment of road tolls through electronically and on the counters. The services and facilities operated via www.ezdrivema.com include:
  • Sign Up/Login an E-ZPass MA Account: Customers can open or login into E-ZPass MA account in order to get access to online billing, payment and appointments
  • Manage Your Account Information: Transponders can manage account information via www.ezdrivema.com like personal details including name, address, phone number, email address and many more
  • Customer Support: At the official webpage of EZDriveMA drivers can find online and telephonic customer service support options against all counter based and online toll services and programs
  • Pay Missed Tolls: Via "www.ezdrivema.com" drivers can avail information and payment option of missed tolls. Moreover, telephonic and online support options can also find at the official webpage for clearing the doubts against missed tolls
  • Apply for E-ZPass MA: Via the website drivers can get step by step support about the E-ZPass MA application forms
  • Toll Payment Options: At the webpage of EZDriveMA transponders can get access to all toll payment options including online, mail, autopay and in-person payments
  • Live Chat: Live chat option is available at the "www.ezdrivema.com"
  • Schedule Appointments: Drivers can schedule appointments at the official webpage of EZDriveMA (www.ezdrivema.com)