+1 703-789-8101Monday to Friday from 10:00 a.m. to 7:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m., and Sunday from 12:00 P.m. to 5:00 P.m.The provision of assistance for internet, home phone, security products, and digital cable network services is undertaken by the dedicated Comcast service center. Support is extended towards subscription plans, payments, and network-related issues, along with the handling of concerns such as outages and service errors.
Services Provided
The Comcast service center extends support for the following services:
Xfinity Internet
Assistance is furnished for subscribing to internet plans, catering to both domestic and commercial clientele.
Xfinity TV
The digital TV channels and programs offered by Comcast's Xfinity TV cable network fall under monthly subscription plans.
Mobile Network
Pre-paid and post-paid mobile plans are customized to meet the requirements of customers, encompassing long-distance calling plans.
Xfinity Home Security
Comcast manufactures video security cameras, alarms, and doorbells. The service center provides installation and maintenance support for these security products.
Moving Or Transfer Support
Assistance is accessible for relocating or transferring services from one address to another. Refer to this link for guidance on moving or transferring services.
Check and Report Outage to Comcast Service Center
How to Check The Outage?
Alert Reception
Outage text message alerts can be received by customers through registered mobile numbers. An outage in any service area can be ascertained by sending a text message like
"OUT to 266278 (COMCST)".
Online Verification
The "My Account" section under the
support center allows customers to verify outage issues.
How to Report Outage?
Telephonic Reporting
1 800-934-6489 Monday to Friday 7:00 a.m. to 8:00 p.m., Saturday: 8:00 a.m. to 5:00 p.m. EST to Report Outage Issues.Business Customers
(800) 391-3000.
Text Alert Submission
Outage problems in the concerned area can be reported by sending a text message to
"OUT to 266278 (COMCST)".
Comcast Customer Service & Support Near Me to Contact
Xfinity Store BY Comcast Chesterfield VA
13724 Hull Street Rd. Midlothian, VA 23112 (800) 934-6489 Monday to Friday 8:00 a.m. to 5:30 p.m.Colonial Heights
15720 Woods Edge Rd Colonial Heights, VA 23834 (877) 236-4256 Technical Assistance Contact
Small & Medium Business
(855) 452-0168 Enterprise
(866) 429-0152 For Service
(800) 391-3000 Instant Text Alert Support by Comcast
Comcast offers instant support to customers via text alerts. Send the below-mentioned commands at
266278 (COMCST) and receive instant support.
BAL
Check balance.
OUT
Check for service outages.
LOC
Find a Xfinity Store
NOAPPT
Cancel a service appointment.
COMMAND
See all available features.
HELP
Get additional service information.
STOP
Unsubscribe from Xfinity Text Alerts.
WAITLIST
Request text messages regarding the Appointment Waitlist.