The authorized service department of the Massachusetts Department of Transportation is operated by Fast Lane Service Center Massachusetts. Assistance programs for toll payments via EZDriveMA and Pay By Plate MA are offered by Fast Lane Service Center Massachusetts. The service department can be reached by transponders/drivers for all driver and vehicle services, including licenses, CDL, permits, ID cards, plates, titles, RMV services, placards, driving records, EZDriveMA account issues, toll payments, missed payments, rental vehicle services, and other travel and traffic inquiries.
Connection With Fast Lane Customer Service Center
For general assistance concerning EZDriveMA and Pay By Plate MA toll payments, vehicle registration, driver services, and other traffic-related resources, contact
(877) 627-7745 or
(857) 368-4636 Between Monday and Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.TDD/TTY Support
Disabled drivers/transponders experiencing issues with EZ Pass accounts or bill payments via Pay By Plate MA can inquire at (857) 368-0655
customer.service@ezdrivema.comTransportation Services
(877) 623-6846Monday to Friday from 9:00 a.m. to 5:00 p.m.136 Blackstone St, Boston, MA 02109 or
10 Park Plaza, Suite 4160, Boston, MA 02116