ICA Service Center

The dedicated service center can be contacted by placing a call at +971 2-495-5555 to obtain direct assistance from the service executives. For comprehensive support regarding service inquiries and general questions, an email can be sent to contactus@ica.gov.ae.

Office Contact Number

To connect with the service support team around the clock, please dial 600522222. The service office is operational from Monday to Sunday, with working hours extending from 7:00 a.m. to 17:00 p.m.

ICA Service Centers/Locations near Me

ICA Service Center Dubai

Federal Authority for Identity and Citizenship
Khalifa City, P.O. Box: 47999, UAE
+971 2-495-5555

Rashidiya Customer Happiness Center

Dubai - Al Rashidiya District - behind the Rashidiya Council - opposite, Mohammed, Noor Boys School, Dubai
600522222
Working hours 07:00 to 17:00 (Sunday - Thursday)

Ras Al Khaimah Customer Happiness Center

Ras Al Khaimah - Al Dhait area - behind the Traffic and Licensing Department Ras Al Khaimah
60052222
Working hours 07:00 to 20:00 (Sunday - Thursday)

Muhaisnah Customer Happiness Center

Al Muhaisnah 2 area, next to the Medical Fitness Center, next to Al Qusais Cemetery, Dubai
600522222
Working hours for women are 7:00 to 20:30 & Men's working hours are 7:00 to 4:00 a.m.

ICA Service Center Abu Dhabi

Sweihan Office
Abu Dhabi - Sweihan- Sweihan Municipality Building, Abu Dhabi
60052222
Working hours 07:30 - 14:30

Mussafah Customer Happiness Center

Abu Dhabi - Mussafah Industrial Area - behind the Preventive Medicine Center, Abu Dhabi
60052222
Working hours 07:00 to 14:00 (Sunday - Thursday) Onlly Accepts Male Customers

Madinat Zayed Customer Happiness Center

Western Region - Bank Al Etihad, 2nd floor, Madinat Zayed, Abu Dhabi
60052222
Working hours: 07:30 - 14:30 (Sunday - Thursday)

Liwa Customer Happiness Office

Western Region - Integrated Services Center (TAMM) Liwa Branch, Abu Dhabi
600522222
Working hours 07:30 - 14:30

Shahama Customer Happiness Office

Abu Dhabi - Shahama - Medical Fitness Examination Center building in the city of Shahama, Abu Dhabi
60052222
Working hours 07:30 - 14:30

ICA Customer Service Center Sharjah

ICA Sharjah

Sajaa Indistrial Area - Sharjah - United Arab Emirates
+971 6 536 9911

Sharjah Customer Happiness Center

Sharjah - Al Rahmaniyah District - Bridge 6 - next to the Human Resources Department, Sharjah
600522222
Working hours 07:300 - 17:00 (Sunday - Thursday)

Services by ICA Service Center

The Federal Authority for Identity and Citizenship (ICA) is a governmental agency that provides diverse services related to citizenship, visas, and travel documents. The agency's service center extends assistance to individuals concerning passports, Emirates ID services, and more. The services offered by the ICA service center encompass:

• Services for Citizens

  The service center provides a range of services to citizens, including passport services, family book services, Emirates ID services, and services for sponsored individuals.

• Residents Service

  UAE residents have the ability to apply for various services at the Federal Authority for Identity and Citizenship, such as visas, residency, and Emirates ID services.

• Services for Visitors

  Visitors and travelers can apply for various services at the ICA service center. Visitor services comprise entry visas, visa management after entry, and more.

• Establishment Services

  The authorized service center of the ICA provides amenities such as facility card services, delegate cards, establishment licenses, and more.

• Typing Centers Services

  This service involves the registration and establishment of typing centers to deliver smart services to residents. The services provided by the typing centers include smart services for the naturalization and residence sector.