PGW(Philadelphia Gas Works) distributes natural cooking gas to domestic and commercial consumers across Philadelphia. The customer service center is dedicated to support all consumers. The center provides help regarding connections, distribution, gas emergencies, etc. Consumers can also avail assistance regarding bill payments and meter services.
- Requesting Gas Service: The customer service center provides all needed support to request to install gas services. Consumers need to contact PGW at least 4-12 weeks before the gas line installed.
- Start/Stop Service: The service center provides assistance to start or stop gas services. Consumers can request for stop services in case of moving to other locations. Call at (215) 235-1000 at least seven days before the shutoff or transfer the gas service.
- Request A Meter Reading: Consumers can call the customer service center at (215) 235-2244 to get the meter readings. Consumers need to provide the meter number to avail the meter readings.
- Gas Theft: The service center also offers support in case of gas theft. Consumers can report the gas theft issues to customer service center and avail needed assistance.
Bill Payment Support by PGW (Philadelphia Gas Works) Customer Service Center
PGW (Philadelphia Gas Works) service center provides multiple means and ways to pay bills. The different means to pay bills include the following:
Pay Online: The service center allows customers to pay bills online by using the different payment methods. Check the
bill pay means to make payments.
Pay Via Phone: Customers can pay bills by using check or credit/debit card through the automated system at
(215) 235-1000 .
Through Postal Mail: Consumers can also pay bills by postal mails. Customers can send checks or money orders to:
Philadelphia Gas WorksP.O. Box 11700
Newark, NJ 07101-4700
Contact PGW (Philadelphia Gas Works) Customer Service Center
Find The Service Center Locations
Corporate Headquarters800 W. Montgomery Avenue
Philadelphia, PA 19122
(215) 235-1000 Frankford Center Frankford 4410 Frankford Ave.
Philadelphia, PA 19122
Tues, Thurs, Friday: 9:00 a.m. to 5:00 p.m.
(215) 235-1000 Germantown Service Center212 W. Chelten Ave.
Philadelphia, PA 19122
Tues, Wed, Fri9:00 a.m. to 5:00 p.m.
(215) 235-1000 North Philly Service Center 1337 W. Erie Ave.
Philadelphia, PA 19122
Mon, Wed, Thurs9:00 a.m. to 5:00 p.m.
(215) 235-1000 South Philly Service Center1601 S. Broad St.
Philadelphia, PA 19122
Mon, Wed, Thurs9:00 a.m. to 5:00 p.m.
(215) 235-1000 West Philly Service Center5230 Chestnut St.
Philadelphia, PA 19122
Mon, Tues, Wed, Fri 9:00 a.m. to 5:00 p.m.
(215) 235-1000 PGW Customer Service Numbers
Billing: (215) 235-1000 Bill Collection: (215) 235-1777 Customer Service:
(215) 235-1000 Report Gas Theft: (215) 684-6383 Vendor Opportunities: (215) 684-6759 Natural Gas Conversion: (215) 684-6700