(877) 669-8368Ventra is the card intended for paying transit fares for trains and buses. The pass can be acquired via the Ventra App to purchase passes and add value at CTA rail stations. Alternatively, the Ventra online portal is designed to facilitate customer operations, addressing issues such as lost or stolen Ventra Cards, registration, and management.
How Ventra Works for Customers
Ventra works with Apple and Google Pay to make mobile payments and customer does not need to create separate transit account to make payment.
Alternatively, open the ventra App to add a ventra card with Google Pay, iPhone, or Apple Watch to pay for transit and passes. To pay using mobile wallet visit
Ventra Mobile Wallet Ventra Card Activation Support & Services
To activate a Ventra card received by mail, customers must call the customer care number at 1.866.674.9215 from the registered phone number linked to their Ventra account, enter the card number, and start using the card.
Transit Benefit Service Program
The transit benefit program provides employees with various benefits, offering pre-tax income of $270 per month to reduce travel expenses for CTA, Pace, and Metra. More details are available at Transit Benefit.
Finding Ventra Card Expiry Date
Customers can find the expiry date of "silver Ventra Cards" on the front, while "new blue Ventra Cards" have a longer expiry date of 20 years, located on the back of the card. Ventra cards on Google Pay, iPhone, and Apple Watch do not have an expiry date.
Ventra Card Registration Check Service
To check the status of the ventra card if registered or not visit
Account Login In case the card is not registered then visit
www.ventrachicago.com/register-account to create online ventra account. Moreover, the online account can also be used to register a U-Pass, student Ventra Card, or an RTA at discounted rates.
Managing Transit Account
To manage the transit account, register an account and navigate to manage accounts for support with transit balances, adding transit value, and purchasing passes online.
Paying with Contactless Bankcards
Contactless bankcards securely transmit data through radio waves when tapped on the card reader. Cards with the Wi-Fi Symbol can be used as Contactless Bankcards to make payments for CTA and Pace.
Ventra Group Sales Service Support
For inquiries about group sales offers, email
bulk.sales@pacebus.com.Replacement Ventra Card Order Support
To order a replacement Ventra card, call 1.877.NOW.VENTRA (1.877.669.8368) or use the Ventra online account by accessing "customer service" and selecting "replace card".