- Support regarding Intelmate Kiosk services and programs can be obtained by dialing (877) 650-4249 or calling 1-866-516-0115.
- Advancepay Automated Payment System: Dial (800) 483-8314.
- Trust Fund Automated Payment System: Contact at (888) 988-4768.
- PIN Debit Automated Payment System: Speak with a service representative at (855) 706-2445.
- Mailing Address: Correspondence can be directed to Telmate, LLC, PO Box 1137, Fruitland, ID 83619.
- Visitor Customer Service: Assistance is available by dialing (855) 208-7349 between Monday to Friday: 6:00 a.m. to 4:00 p.m. MST, and Saturday to Sunday: 7:00 a.m. to 4:00 p.m. MST.
- Correctional Facility Staff Technical Support: Technical support can be obtained by calling 800-646-6283.
- Cash and Credit/Debit Card Transactions: Call 866-204-1603 or email customersupport@touchpaydirect.com.
- Cash/Credit Card Complaints or Fraud Reports: Complaints or fraud reports can be sent to TouchPay Holdings, LLC, 10005 Technology Blvd. West, Suite 130, Dallas, TX 75220.
Intelmate Kiosk is a documented platform through which inmate, friend, and family cash services are managed, facilitating convenience. Intelmate Kiosk services are provided through booking and lobby kiosks.
Intelmate Booking Kiosk
- Assists inmates with cash intake, PIN and PAN applications, JMS/OMS integrations, and other savings features.
- Features include an HD camera, secure touch screen, steel housing, receipt printer, ID scanning, and cash intake functionalities.
Intelmate Lobby Kiosk
- Provides a convenient portal for friends and family to add funds to inmate accounts.
- All Intelmate Lobby Kiosks are interconnected, allowing seamless money deposits into inmate accounts by friends and family.
For further inquiries about Intelmate Kiosk, now part of GTL, contact the numbers listed above.
Intelmate Kiosk/Intelmate.Net/Telemate Account
Intelmate
Kiosk/Telemate Account is a secure portal for managing cash services, debit accounts, and other communication services offered by Connect Network. For questions and queries about the Intelmate Kiosk/Telemate Account portal, call at:
Account Support: 1-866-516-0115 /
(800) 205-5510 Email Help: customerservice@intelmate.comTouchPayDirect Help Center
- Touchpaydirect Office Address: TouchPay Holdings, LLC, 10005 Technology Blvd. West, Suite 130, Dallas, TX 75220
- Touchpaydirect Phone Number: 866-204-1603
- Touchpaydirect Email: customersupport@touchpaydirect.com
- TouchPay Payment Systems: 1-866-232-1899 GTL Directly: (877) 650-4249
- TouchPay Customer Service Timings: Monday to Friday: 7:00 a.m. to 7:00 p.m.
- CST, Saturday: 9:00 a.m. to 5:00 p.m. CST & Sunday: 1:00 p.m. to 5:00 p.m. CST
Tulsa County GTL Phone Number: (800) 489-4500