Intelmate Kiosk Customer Service - Service Numbers & Informative Guide for Inmates

Intelmate Kiosk Customer Service

  • Customer Service Number: Need support regarding the Intelmate Kiosk services and programs, dial (877) 650-4249 or call at 1-866-516-0115
  • AdvancePay Automated Payment System: Dial (800) 483-8314
  • Trust Fund Automated Payment System: Contact at (888) 988-4768
  • PIN Debit Automated Payment System: Talk to a service representative at (855) 706-2445
  • Mailing Address: Write to Telmate, LLC, PO Box 1137, Fruitland, ID 83619
  • Visitor Customer Service: Dial for assistance (855) 208-7349 in between Monday – Friday: 6AM – 4PM MST & Saturday – Sunday: 7AM – 4PM MST
  • Correctional Facility Staff Technical Support: Get support for technical issues via a call at 800-646-6283
  • Cash and Credit/Debit Card Transactions: Call at 866-204-1603 or email at customersupport@touchpaydirect.com
  • Cash/Credit Card Complaint Or Report Frauds: Send your complaints or reports at TouchPay Holdings, LLC, 10005 Technology Blvd. West, Suite 130, Dallas, TX 75220
Intelmate Kiosk is a documented platform through which inmates, friends and family cash services are handled. Intelmate Kiosk makes life easy. Intelmate Kiosk offers services through booking and lobby kiosks. Intelmate Booking Kiosk helps inmates to takein the cash, PIN and PAN applications, JMS/OMS integrations, other saving features. Intelmate Booking Kiosks consists a HD camera, secured touch screen, steel materialized housing, printer for receipts, ID scanning option and intake cash features. Intelmate Lobby Kiosk is a convenient portal for adding funds or money to the accounts of the inmates by friends and family. All Intelmate Lobby Kiosks are interconnected with each other and can be used by the friends and family for depositing money to the inmate's accounts. For more questions and queries about the Intelmate Kiosk which is now a part of GTL, contact at the above listed numbers.

Intelmate Kiosk/Intelmate.Net/Telemate Account

Intelmate Kiosk/Telemate Account is a secure portal for managing cash services, debit accounts, and other communication services offered by Connect Network. For questions and queries about the Intelmate Kiosk/Telemate Account portal, call at:
Account Support: 1-866-516-0115 / (800) 205-5510
Email Help: customerservice@intelmate.com

TouchPayDirect Help Center

  • Touchpaydirect Office Address: TouchPay Holdings, LLC, 10005 Technology Blvd. West, Suite 130, Dallas, TX 75220
  • Touchpaydirect Phone Number: 866-204-1603
  • Touchpaydirect Email: customersupport@touchpaydirect.com
  • TouchPay Payment Systems: 1-866-232-1899 GTL Directly: (877) 650-4249
  • TouchPay Customer Service Timings: Monday - Friday: 7:00 a.m. to 7:00 p.m.
  • CST, Saturday: 9:00 a.m. to 5:00 p.m. CST & Sunday: 1:00 p.m. to 5:00 p.m. CST
  • Tulsa County GTL Phone Number: (800) 489-4500

Telmate & GTL Kiosk Service Locations & Phone Numbers

Alameda County, CA
AdvancePay Prepaid Phone Accounts: 800-483-8314
Inmate PIN Debit Prepaid Phone Accounts: 855-706-2445

California DOC
AdvancePay Prepaid Phone Accounts: 866-607-6006
Inmate Trust Accounts: 866-607-6006

Ohio DRC
AdvancePay Prepaid Accounts: 800-483-8314
Direct Remit Billing (DRB) Accounts: 800-231-0193
Inmate PIN Debit Prepaid Accounts: 888-265-1238
Inmate Trust Accounts: 888-988-4768
Other Issues: 877-650-4249 /odrccustomerhelp@gtl.net

South Dakota DOC
AdvancePay Prepaid Accounts: 800-483-8314
Inmate PIN Debit Prepaid Phone Accounts: 855-706-2445

Colorado DOC
AdvancePay Prepaid Accounts: 800-483-8314
Inmate Trust Accounts: 888-988-4768

Tennessee DOC
AdvancePay Prepaid Accounts: 800-483-8314
Inmate PIN Debit Prepaid Phone Accounts: 877-650-4249

Michigan DOC
AdvancePay Prepaid Phone Accounts: 855-466-2832
Inmate Trust Accounts: 888-988-4768

Washington DOC
AdvancePay or VConnect Prepaid Accounts: 800-483-8314
Customer Service: 877-650-4249
Timings: Monday – Friday: 7 am – 11 pm (CST), Saturday: 8 am – 7 pm (CST)
Inmate PIN Debit Prepaid Phone Accounts: 866-669-9975 / 800-786-8521
Email: customerservice@vaci.com
Inmate Pin Debit: VAC, Dept 2430, PO Box 122430, Dallas, TX 75312-2430