- A telephone number 1-800-994-2752 can be dialed for general health and medical services, employment services, and programs.
- Issues regarding Infonet & HR Direct: Assistance with Infonet enrollment, HR Direct services, and UPMC email access can be obtained by contacting the service representative at 412-647-(4357).
- Medical & Dental Treatment: Option 2 should be selected when dialing 1-800-994-2752 for inquiries about medical and dental care treatments and plans.
- Benefits and Enrollment: Option 3 can be chosen when dialing 1-800-994-2752 to reach the Employee Service Center for benefits and enrollment queries.
- Monday to Friday, with Operating Hours from 8:00 a.m. to 5:00 p.m., and Closures on Weekends.
- UPMC Employee Service Center, U.S. Steel Tower, Floor 56, 600 Grant Street, Pittsburgh, PA 15219
UPMC Customer Service Hours
Monday through Friday, from 7:00 a.m. to 7:00 p.m.1-800-371-8359, option 4. Calling hours are Monday through Friday, from 8:00 a.m. to 4:00 p.m. UPMC Hospital financial services operate from 8:00 a.m. to 6:00 p.m., Monday through Friday.
Services & Benefits Provided by UPMC Employee Service Center
The UPMC Employee Service Center is operated as a vital arm of Human Resources, with the task of overseeing all employee benefits and services. As part of the Total Rewards program, comprehensive assistance is extended to both current and former employees by this center. Services and benefits facilitated by the UPMC Employee Service Center through Infonet include:
- Enrollment Services: Benefits must be enrolled for by new hires within 30 days. Rehired and status-changed staff can also enroll within this timeframe for all employment programs and benefits. Dependents such as spouses/domestic partners, children, and stepchildren up to 26 years old can be included by employees.
- Medical/Health Plans: Various levels of comprehensive medical or healthcare benefits can be accessed by employees and dependents. Medical plan options including UPMC Advantage HSA, UPMC Advantage Gold, and Advantage Silver are encompassed, delivering high-quality care and benefits to employees and their dependents.
- Health Savings Account: This account, individually owned by staff, allows employees to save for future medical expenses. To access account benefits, employees must be enrolled in the UPMC Advantage or Extended Network HSA healthcare plan.
- Service Benefits: Various employee benefits, including vision, dental, life insurance, Flexible Spending Accounts, paid time off, disability, paid holidays and parental leaves, carpooling, credit union, pretax payroll parking deductions, and adoption, are overseen by the service department.
- Employee Assistance Program (EAP): This program, operated by Life Solutions, enables personal and professional issues or concerns to be addressed by employees. It aids staff members in achieving a balance between personal lives, work responsibilities, and health.