IHSS II El Monte Service Center

(866) 613-3777 or (818) 701-8200
Managed by the IHSS (In-Home Supportive Services) Ops II El Monte Service Center, this operational department oversees the services and benefits provided by the DPSS (Department of Public Social Services) for senior citizens and disabled individuals. Social payments and programs funded by Los Angeles County are administered by this service department. The service benefits offered by the IHSS Ops II El Monte Service Center include:

In-Home Supportive Services (IHSS) Service Program

The In-Home Supportive Services (IHSS) program, funded by LA County, caters to senior citizens aged 64 and above, as well as disabled individuals with temporary or permanent disabilities such as deafness, muteness, blindness, among others. This program is designed for individuals residing in their own homes, nursing homes, and community centers.

IHSS (In-Home Supportive Services) Program Benefits

Eligible individuals or groups can access various benefits provided under the IHSS program, including home cleaning, food services, grocery delivery, laundry, medical assistance, and personal care services such as bathing and grooming.

IHSS Service Program Eligibility

To qualify for all listed services and program benefits, individuals must be permanent residents of California and physically present in the United States. They must be aged 65 or above, receiving Medi-Cal benefits, and living in an apartment or house. Note: Individuals residing in nursing homes, long-term care facilities, or registered community centers are ineligible for IHSS service benefits and programs. Eligible individuals must submit a Health Care Certificate from a licensed health specialist along with an IHSS application form. Applicants must have a recognized disability as determined by the Social Security Administration (SSA) and be eligible to receive Supplemental Security Income (SSI) or State Supplemental Payments (SSP). Individuals must not possess assets exceeding $2,000, and for couples, the limit is $3,000.

IHSS Application Submission Support

Eligible individuals can submit IHSS SOC (Share of Cost) 295 application forms and required documents via fax at (626) 380-4960 or (888) 944 (4477) .

Contact IHSS Ops II El Monte Customer Service Center

(888) 822-9622
Monday Through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, Excluding Holidays.

Service inquiries

(866) 613-3777 or (818) 701-8200
Monday to Friday, 7:30 a.m. to 7:30 p.m., and Saturdays from 8:00 a.m. to 4:30 p.m.
info@lacounty.gov.
The office operates from Monday to Friday, 8:00 a.m. to 5:00 p.m., and is closed on weekends.

Housing Services

211
(213) 744 - (4477).

Cal-Fresh Benefits

(CSC) at (866) 613-3777
IHSS Ops II El Monte at 3400 Aerojet Ave., El Monte, CA 91731

Technical Support

For technical assistance, contact the Personal Assistance Services Council (PASC) at 877-565-4477 or 626-737-7512 (TTY).

IHSS Program Rules

(888) 822-9622
Monday to Friday, 8:00 a.m. to 5:00 p.m.

Disability Issues

For more information about disability services, contact the Americans with Disabilities Act (ADA) at (844) 586-5550.

Electronic Services Portal (ESP) Support

IHSS service recipients and program providers experiencing issues with reviewing, approving, or rejecting timesheet submissions via ESP can seek assistance by calling 1-866-376-7066
For the Telephonic Timesheet System (TTS), contact the customer service center (CSC) at 1-866-376-7066 and choose option 3. A separate helpline is available for special persons at (844) 576-5445.

CalSavers Retirement Savings Program

(855) 650-6918
clientservices@calsavers.com
Monday to Friday, from 8:00 a.m. to 8:00 p.m. (PST).

How to Become IHSS (In-Home Supportive Services) Service Provider?

The IHSS (In-Home Supportive Services) provider, a registered and compensated member of the program, interacts with the recipients. To become an IHSS provider, the following steps must be followed:

In Person Enrollment

Providers must first enroll at the customer service office of DPSS. Currently, all DPSS (Department of Public Social Services) offices are closed due to the Covid19 pandemic. Temporary orientation for enrollment is offered at all DPSS CSC (Customer Service Centers).

Enrollment Via Phone

To gain access to all IHSS service programs, call (888) 822-9622 and request enrollment. A service representative will send an enrollment and orientation packet. After watching the online enrollment video, the provider must complete the enclosed form.

IHSS II El Monte Background Check-Up

Providers must undergo fingerprinting for background checks. If denied by the IHSS County office for any offense, appeal to the California Department of Social Services (CDSS) by completing the appeal form SOC 856 and sending it with the required documents to: California Department of Social Services, Attn: Appeals and Administrative Review Unit, MS 9-11-04, P.O. Box 944243, Sacramento, CA 95244-2430. For further assistance, call (916) 651-3488 . To report frauds and scams, contact us at 888-717-8302 or dial 1-(800)-722-0432 . Upon receipt of the appeal application by CDDS (California Department of Social Services), the County office will provide notification regarding the status and outcome of the application.