IHSS(In Home Supportive Services) Ops II El Monte Service Center: Public Social Services

Services & Benefits Provided By IHSS (In-Home Supportive Services) Ops II El Monte Service Center

Services & Benefits: IHSS (In-Home Supportive Services) Ops II El Monte Service Center is an operational service department that looks after the services and benefits offered by the DPSS (Department of Public Social Services) for the senior citizens and disabled persons. The service department manages social payments and programs funded by Los Angeles County. The service benefits that come under the IHSS (In-Home Supportive Services) Ops II El Monte Service Center includes:

  • In Home Supportive Services (IHSS) Service Program:
    In-Home Supportive Services (IHSS) is a service program that is funded by the LA County for the benefit of senior citizens above 64 years old and disabled individuals having a temporary or permanent disability including deaf, dumb, blind, or others. This service program is meant for the individuals living in their own homes or nursing homes and community centers.
  • IHSS (In-Home Supportive Services) Program Benefits: Eligible individuals or groups can avail of multiple benefits that come under the service program of IHSS (In-Home Supportive Services) including home cleaning, food services, delivery of groceries, washing of clothes, medical assistance, and personal care facilities and services like bathing and grooming.
  • IHSS Service Program Eligibility: To gain all listed services and program benefits, you need to be a permanent resident of California and physically available in the United States. Must be 65 or above in age. You must be receiving benefits of Medi-Cal if not then apply. You must be living in your apartment or house. Note: Individuals living in old age care homes, long-term facility centers, or registered community centers are not eligible for IHSS service benefits and programs. Eligible persons need to submit a Health Care Certificate provided by a licensed health specialist with an IHSS application form. Applicant should have a legal disability as explained by Social Security Administration (SSA). Eligible for receiving (SSI) Supplemental Security Income or SSP (State Supplemental Payments). An individual should not have property exceeding over $2,000 and for the couples, not more than $3000.
  • IHSS Application Submission Support: Eligible individuals can submit their IHSS SOC (Share of Cost) 295 application forms along with required documents via fax at (626) 380-4960 or call at (888) 944 (4477)

Contact IHSS Ops II El Monte Customer Service Center

  • Customer Service Number: For general questions and queries regarding the service program benefits of IHSS (In-Home Supportive Services) for seniors disables, call at (888) 822-9622 in between Monday through Friday: 8 a.m. to 5 p.m. Pacific Time, excluding holidays.
  • Service Inquiries: For all DPSS services and programs including CalWORKs, Medi-Cal, CalFresh and General Relief inquiries, you can ask assistance to CSC by calling at (866) 613-3777 or dial (818) 701-8200 in between Monday to Friday from 7:30 a.m. — 7:30 p.m. & on Saturdays from 8:00 a.m. — 4:30 p.m.
  • Email Support: Email your service applications or complaints at info@lacounty.gov.
  • Service Hours: The office remains open in between Monday to Friday: 8:00 a.m. to 5:00 p.m., closed on weekends.
  • Housing Services: to apply for the housing services and programs, contact at 211 or call at the local number (213) 744 – (4477)
  • Cal-Fresh Benefits: For Cal-Fresh benefits, reach out to customer service center (CSC) by calling at (866) 613-3777
  • Service Location Address: For in person service support, visit at IHSS Ops II El Monte - 74, 3400 Aerojet Ave. El Monte, CA 91731.
  • Technical Support: For technical help, reach out to Personal Assistance Services Council (PASC) at 877-565-4477 or dial 626-737-7512 (TTY).
  • IHSS Program Rules: to know more about the IHSS Program rules and regulations like overtime, travelling and waiting duration, dial (888) 822-9622 during Mon-Fri from 8AM - 5PM.
  • Disability Issues: To avail more information about the disability services, contact the Americans with Disabilities Act (ADA) at (844) 586-5550
  • Electronic Services Portal (ESP) Support: IHSS service recipients and program providers face any issue with the reviewing or approving and rejected timesheet submission via ESP , can seek assistance via calling at 1-866-376-7066 . for Telephonic Timesheet System (TTS), reach out to customer service center (CSC) by dialling 1-866-376-7066 and then choosing option 3. for special persons, a separate helpline is offered by IHSS that is (844) 576-5445
  • CalSavers Retirement Savings Program: IHSS providers can enroll or claim the benefits of CalSavers retirement program by making a call at (855) 650-6918 or sending an email at clientservices@calsavers.com during the given business hours Monday - Friday from 8:00 AM to 8:00 PM (PST).

How To Become IHSS (In-Home Supportive Services) Service Provider?

IHSS (In-Home Supportive Services) provider is one of the registered and paid members of the program who deals with the recipients. To become an IHSS (In-Home Supportive Services) provider, you need to follow the following steps:

  • In Person Enrolment: Provider need to enrol first at the customer service office of DPSS. Currently, all DPSS (Department of Public Social Services) offices are closed because of the Covid19 pandemic. All DPSS CSC (Customer Service Centers) offers temporary orientation of enrolment for the providers.
  • Enrol Via Phone: To get access for all IHSS service programs, call at (888) 822-9622 and forward your request. The service representative will send you a packet of enrolment and orientation. After watching the online video of enrolment, provider need to fill the form accompanied within the packet.
  • Background Check-Up: Provider need to give its fingerprints for background check-ups. If you are denied by the IHSS County office for any crime, you can appeal to the California Department of Social Services (CDSS) by filling the appeal form SOC 856 and send with the required documents to: California Department of Social Services, Attn: Appeals and Administrative Review Unit, MS 9-11-04, P.O. Box 944243, Sacramento, CA 95244-2430. For more help, call at (916) 651-3488 . For frauds and scams, contact us at 888-717-8302 or dial 1-(800)-722-0432 . After receiving the appeal application by CDDS (California Department of Social Services), the County office will notify about the status and result of the application.