1-973-368-1425The EZ Pass Customer Service Center functions as the support arm, providing round-the-clock online assistance to transponders concerning toll payments and account management. EZ Pass represents an electronic toll collection system utilized for seamless toll payments. The EZ Pass Customer Service Center aids transponders in enrolling for all benefits associated with EZ Pass prepaid accounts. The array of services and support furnished by the EZ Pass customer service department encompasses:
- Counter Service Support: The EZ Pass Customer Service Center extends assistance encompassing all aspects of counter and help desk services, including toll payments and rates, prepaid accounts, invoices, plans, and transaction statements. Resolution of issues and concerns regarding prepaid accounts, cards, and related matters falls within the purview of the service department. Help desk services operate from Monday to Friday, spanning from 7:00 a.m. to 7:00 p.m., with Saturday hours from 8:00 a.m. to 2:00 p.m., and Sunday being non-operational.
- 24/7 Online Service Support: The EZ Pass Customer Service Center delivers online support around the clock to transponders, addressing matters such as profile upgrades, login and sign-up issues, toll violations, applications, toll plans, payments, permits, disputes, and tags.