The service department of Alabama Power can be reached by customers for addressing outages, new connections, repairs, or bill payments through a voice call or by making a single visit to the registered office located at
Alabama Power, PO Box 242, Birmingham, AL 35292.
1-800-245-2244 Monday to Friday: 7:00 a.m. to 9:00 p.m. CST.Products & Services Assistance Support
Call the mentioned number for assistance regarding power services and products
1-800-990-(2726) . The service line is available between Monday to Friday: 7:30 a.m. to 5:30 p.m. CST.
Book/ Schedule Appointments
To book services for business, call at
1-888-430-5787.
Driving Directions
Get
Directions from here.
Near Me Locations
To locate
Nearby Service Centers across Alabama, follow the locator link.
Alabama Power Company & Service Line Hours
Alabama Power offers its services for residential and business purposes. The company deals with customers through online and offline portals. Customers can contact the service support team for the below services during operational hours including:Report a Power Outage
24 Hrs/7 DaysResidential Customer Services
Monday to Friday: 7:00 a.m. to 9:00 p.m. CSTBusiness Customer Services
Monday to Friday: 7:00 a.m. to 6:00 p.m. CSTProducts & Services
Monday to Friday: 7:30 a.m. to 5:30 p.m. CST
Payment & Refund Center
Alabama Power accepts online and offline payments from customers. Customers can make use of the BillMatrix portal for billing and payment services. Payments can be sent to the below mailing address.
Send a check or money order to:
Alabama Power Payments, P.O. Box 242, Birmingham, AL 35292 1-800-245-2244 For Refunds
1-800-245-2244 Login
Customers can pay residential as well as business bills through the online portal of BillMatrix for which they need to sign up or log in to their account.
Business Outage
Customers facing outage issues can submit requests for servicing or repair through the online portal or by dialing the mentioned number
1-888-430-5787 or
1-800-888-2726 .
Appliance Repair Centers In Mobile, Tuscaloosa, Anniston, Saraland, Jasper & Birmingham
Customers can inquire about the nearest appliance centers by calling
(1-888-447-6278) . For questions or feedback, emails can be sent to
Support@smartneighbor.com.
Appliance Centers In Mobile
Downtown Mobile
150 St. Joseph Street, Mobile, Alabama 36602 1-800-613-9333 Monday to Friday: 8:15:00 a.m. to 5:00 p.m.West Mobile
6396 Airport Blvd., Mobile, Alabama 36608 1-800-613-9333 Monday to Friday: 8:15:00 a.m. to 5:00 p.m.Appliance Center In Jasper
2501 Highway 78 West, Jasper, Alabama 35501 1-800-613-9333 Monday to Friday: 8:15:00 a.m. to 5:00 p.m.Appliance Center In Birmingham
1313 6th Ave North, Birmingham, Alabama 35203 1-800-613-9333 Monday to Friday: 8:30 a.m. to 5:00 p.m.Huffman
9820 Parkway East, Birmingham, Alabama 35215 1-800-613-9333 Monday to Friday: 8:30 a.m. to 5:00 p.m.Center In Anniston
925 Quintard Avenue, Anniston, Alabama 36201 1-800-613-9333 Monday to Friday: 8:30 a.m. to 5:00 p.m.Center In Saraland
1100 Industrial Parkway, Saraland, Alabama 36571 1-800-613-9333 Monday to Friday: 8:15:00 a.m. to 5:00 p.m.Center In Tuscaloosa
915 Queen City Avenue, Tuscaloosa, Alabama 35403 1-800-613-9333 Monday to Friday: 8:15:00 a.m. to 5:00 p.m.